The details:

Join City of Moreton Bay as an Accounts Receivable and Collections Officer and help shape and enhance our communities for today and tomorrow.

As an Accounts Receivable and Collections Officer, you will be responsible for engaging with customers to resolve outstanding debts through professional and empathetic communication. You will support legal and administrative processes related to debt recovery, collaborate with internal stakeholders, and contribute to the continuous improvement of accounts receivable operations.

Key Responsibilities

• Manage customer interactions regarding overdue accounts, including negotiating and monitoring repayment arrangements.
• Prepare and lodge documentation for legal proceedings and Sale of Land actions.
• Provide advice and support to internal teams on debt collection matters.
• Review and process sundry debt invoices, reminders, and statements.
• Administer direct debit arrangements and third-party payment receipting.
• Investigate payment discrepancies and process refunds and transfers.

About you

You are a motivated and detail-oriented professional with a strong background in accounts receivable and debt recovery. You bring a customer-focused approach to resolving financial matters and thrive in a collaborative team environment.

You will have:

• Proven experience in debt collection and accounts receivable, ideally within a large or complex organisation.
• Excellent communication skills, with the ability to negotiate and resolve sensitive issues professionally.
• Strong time management and organisational skills, with the ability to manage competing priorities.
• High attention to detail and a commitment to accuracy and efficiency.
• A collaborative mindset and the ability to contribute positively to team culture and customer service excellence.

 Position Description_Accounts Receivable and Collections Officer.pdf

Why City of Moreton Bay?

What you do with your life matters. It’s the same with your career.

We’re the third-largest council in Australia and one of the fastest-growing areas. As Australia’s newest city, we’re building something that’s never been done before: a new kind of city, inspired and empowered by a new kind of council.

This is your opportunity to develop skills and experience in a truly unique place, at a truly unique point in time.

At City of Moreton Bay, we’re focused on the vital work we do today. But we’re also focused on the future. On what can be – for our city, our Council and your career.

Here’s what you’ll love about a career with us:

• See it. To build a city of the future, first, you have to see it. The polycentric city we’re building will bring greater prosperity, sustainability and affordability to our region. This is your chance to contribute to something that’s never been done before.
• Shape it. You’ll get hands-on in a rewarding career, serving and strengthening our communities for today and tomorrow. Our work is diverse, interesting and it matters – and it’s yours to shape and own.
• Live it. Contribute to the city you and your family want to live in and enjoy the lifestyle you deserve. And if you don’t live here, you’ll still find pride and connection in so many ways with our successful, resilient team.

You’ll also enjoy a range of other benefits:

• Find a better work-life balance with a nine-day (72.5-hour) fortnight, plus a hybrid, flexible working environment with some work-from-home days.
• Advance your skills and career through our Study, Training and Research Scheme (STARS).
• Make your pay go further with salary packaging options on novated leases, superannuation payments, smartphones and devices.
• Prioritise your health and wellbeing with discounted health insurance, free annual flu vaccinations and our Fitness Passport Program.
• Get support when you and your family need it most with our 24/7 confidential counselling service, chaplaincy program, leader support hotline and Mates in Construction program.
• Our Caboolture and Strathpine offices have local parking on site and are close to public transport networks, making for an easy commute.

Ready for a career that matters?

Join City of Moreton Bay, and help shape our city of the future.

Click on the 'Apply Now' button below to complete your online application. Please upload a current resume that demonstrates how you meet the requirements for this role.  You will also have the option to add a cover letter should you wish.

As part of the recruitment process, applicants will be required to undergo a National Criminal History Check.

To obtain further details please contact our Careers team at careers@moretonbay.qld.gov.au. 

For more information about City of Moreton Bay and to stay across what's happening in our region, follow us on LinkedIn.

Your Future City.
See it. Shape it. Live It.

City of Moreton Bay extends across the traditional lands of the Jinibara, Kabi Kabi, and Turrbal peoples, and we acknowledge and pay respects to our Traditional Custodians. We believe diversity of thought, background and experience creates better outcomes for our people and communities, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all ages, genders, abilities and cultural backgrounds.