• Be the first point of contact for HR enquiries across the University.
• Support UWA’s People & Culture team with responsive, customer-focused HR service delivery.
• Full-time appointment on a fixed term basis to April 2027.
• Base salary range: $80,243 – $88,940 p.a. plus 17% superannuation.

About the area
The People & Culture team plays a central role in helping UWA achieve its strategic and operational goals. By partnering with leaders across the University, P&C supports a high-performance culture and provides expert advice and services in recruitment, employee relations, workforce planning, development, and payroll operations.

About the opportunity

• Provide frontline HR support to employees and managers, acting as the first point of contact for general enquiries via ServiceNow and phone.
• Triage, respond to, or escalate enquiries, ensuring timely, accurate resolution and high levels of customer satisfaction.
• Guide staff and managers through P&C systems, processes, and compliance obligations, delivering operational efficiency and administrative excellence.

About you

• Relevant tertiary qualification or demonstrated equivalent experience.
• Strong interpersonal and communication skills, with the ability to engage confidently with staff at all levels.
• Sound knowledge of HR processes and general understanding of IR, payroll, and recruitment functions.
• Demonstrated initiative, problem-solving ability, and strong organisational skills to manage competing priorities.
• Experience working with HR systems (e.g. ServiceNow or other HRIS platforms) is desirable.

Special Requirements

• Current National Police Clearance Certificate

Position description:  P&C Services Officer (520412).docx

To learn more about this opportunity, please contact Steve Johnson, Associate Director, Payroll and Advisory Services, at stephen.johnson@uwa.edu.au. 

How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Sunday, 29 June 2025

This position is only open to applicants with relevant rights to work in Australia.

About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.

Learn more about us.

Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have questions, contact the person listed in the ad or email people@uwa.edu.au with the 6-digit job reference number.