- Deliver technology that truly works for people.
- Design, deliver, and continuously improve technology services.
- Full-time appointment on an ongoing basis.
- Competitive remuneration and professional development opportunities.
About the area
UWA Technology serves as a strategic enabler of teaching, learning, research, and administrative excellence. It provides the technological infrastructure, digital tools, and support services necessary to foster innovation, collaboration, and efficiency across the institution. By ensuring the reliability, security, and accessibility of education technology, research systems, and professional services platforms, IT enhances the overall experience for students, faculty, researchers, and staff. The function also drives digital transformation, supports data-driven decision-making, and ensures compliance with regulatory and cybersecurity standards. Ultimately, IT plays a critical role in advancing the university's mission by leveraging technology to create a connected, efficient, and future-ready academic environment.
University IT is building transformation readiness, embracing new ways of working, and amplifying capabilities in these areas.
About the opportunity
- Ensure a high-quality IT experience for all university stakeholders, including students, faculty, researchers, and professional services staff.
- Oversee education technology, research technology, and professional services systems to drive IT service excellence, user engagement, and strategic alignment with institutional goals.
- Bridge the gap between technology capabilities and user needs, ensuring that the University’s digital ecosystem supports and enhances the institution’s core missions.
About you
- Extensive experience in digital product delivery, product ownership, customer experience, or digital transformation roles.
- Experience with agile development approaches and iterative improvement processes.
- Deep understanding of customer experience and digital product delivery principles, methodologies, and best practices, and familiarity with customer journey mapping and service blueprinting.
- Excellent leadership and stakeholder management skills and demonstrated experience working with diverse stakeholder groups.
- Ability to communicate complex technical concepts to non-technical audiences.
Note: A current National Police Clearance Certificate will be required by the successful applicant.
Position description: 
Associate Director, Solutions Delivery.docx
To learn more about this opportunity, please contact Maddy Chaplin at maddy.chaplin@uwa.edu.au
How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Closing date: 11:55 PM AWST on Sunday, 29 June 2025.
This position is only open to applicants with relevant rights to work in Australia.
About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.
Learn more about us.
Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.
If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.
If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at people@uwa.edu.au with details of your query. To enable a quick response, please include the 6-digit job reference number.
