Contact Centre Agent - Customer Care
Apply now Job no: 509137 Work type: Permanent Location: Stoney Stanton Categories: Customer Service
Contact Centre Agent - Customer Care
Stoney Stanton, Leicestershire
Join Our Customer-Focused Team Are you passionate about delivering excellent service and building strong relationships? We’re looking for a Contact Centre Agent to be a vital part of our Customer Care team, providing support and solutions to our valued customers via email and working within a fast-paced, collaborative environment.
This is a great opportunity for someone who enjoys resolving queries, thinking on their feet, and making a real difference to customer experiences every day.
Our core business hours are 8:00am-6:00pm, therefore you will be working a rotational shift pattern working 7.5 hours per day between these hours.
What You’ll Do
Be the first point of contact for customer queries via email.
Resolve queries on first contact where possible, using sound judgement and initiative.
Carry out quick, on-the-spot risk assessments to determine the best course of action.
Log and track all communications and gas orders in our CRM system accurately.
Stay updated on product, process, and policy changes.
Collaborate with internal teams including Collections, escalating when needed.
Manage and validate payment plans where appropriate.
Deliver against personal and team KPIs in a supportive and professional environment.
What You’ll Bring
Previous experience in a customer service or customer support role.
Strong written communication and interpersonal skills.
Confidence to make decisions and take initiative under pressure.
Ability to work independently and as part of a team.
A problem-solver who can identify improvements and suggest solutions.
High attention to detail and strong organisational skills.
Comfortable working to targets in a real-time, customer-facing environment.
You’ll Thrive Here If You…
Communicate clearly and adapt your tone to different audiences.
Stay calm under pressure and resolve issues with confidence.
Are naturally curious and proactive about learning and improvement.
Enjoy collaborating with others to achieve shared goals.
Take pride in high-quality, timely work.
What We Offer You
25 days holiday + bank holidays
Private Medical Insurance
Company Pension Scheme – matched contributions (4.5% for first 2 years, rising to 7.5%)
Life Assurance
Staff discounts on gas
Shopping and lifestyle discounts
Apply now to join a supportive team where your work matters, your voice is heard, and your development is valued.
Advertised: 18 Nov 2025 Applications close: 02 Dec 2025
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