Position: Customer Service Agent

Full-time (37,5 hours per week), permanent position

Salary from £19,000- £20,500, plus great benefits

As Customer Service Agent you will be responsible for providing genuine customer service through a number of channels, including answering telephone enquiries, and supporting credit control, as well as coordination and administrative tasks.

The Company:

As the lead supplier in the UK LPG market, things rarely stand still for us. From humble beginnings, and as part of SHV Energy, Calor has continued to develop and diversify, ensuring that our service offering is expansive, progressive and relevant to our customers. It is our people that enable us to do that, which is why they are the heart of our business.

Calor is an exciting and inspiring company to work for, where investment in our people's skills and knowledge is integral to our success.  We ensure a supportive and inclusive working environment which is underpinned by our culture of expertise, safety and trust. These things allow us to lead the way in terms of sustainability, innovation and personal development.

Key responsibilities:

•Maintain a high standard of customer service at all times, regularly demonstrating initiative to retain customer loyalty and promote Calor products and services

•Be receptive to complaints or problems, research and resolve them

•Provide speedy and accurate information by telephone and in writing in line with procedures

•Advise and update customers on gas deliveries and schedules

•Operate all systems (computerised and administrative)

•Communicate effectively with all relevant site/company and external departments

•Be able to work and co-operate as part of a team, assisting and supporting colleagues and other departments and sharing best practice

•Assist in developing processes for constant improvement for the benefit of the customer and Calor’s business goals

•Retain a positive attitude towards learning, growth and change

•Take responsibility for own development

•Demonstrates a professional and positive attitude at all times

•Understands and complies with Calor’s HSE polices, and understands the importance of such

•Understands the debt process and negotiates with customers to apply effective credit control

•Accurately processes all credit card payments in line with company procedures

As such we would like you to:

•Ideally have experience from working in a similar role where providing a high standard of customer service was key, especially telephone based

•Ideally have credit control / sales ledger experience

•Demonstrate strong communication skills with the ability to communicate with different people in a variety of ways; face-to-face, telephone, written

•Have and be able to draw on strong customer service skills

•Have a sound understanding of credit control procedures and basic account balance details

•Demonstrate high competence in using Microsoft Office packages and the ability to quickly adapt to and learn new systems

•Possess a flexible approach and a willingness to contribute to changing situations

•Be well-organised with the ability to prioritise a varied workload

We look for people who are open minded, embrace new ways of working, step out of their comfort zone seek out new opportunities and look to continuously learn. Opportunities to progress, to develop and to be recognised for your achievements are part of our daily life, and we want to share that with you! Together with your commitment, drive and personal performance, we believe you can bring out the best in yourself at Calor.

If this sounds like you, please apply by clicking the link below.

As a valued employee, you'll be entitled to:

• Contributory pension scheme
• 25 days annual leave plus 8 statutory days
• Life assurance
• Private medical insurance
• Health assessment and discounted membership at a local gym
• Company discounts
• Free parking
• Employee Assistant Programme
• Long service awards
• Eye tests
• Charitable giving
• Discounts on selected holiday providers

Why Should You Apply?

When we asked our colleagues what they like most about working at Calor Gas they answered, “family feel culture”. We want our people to feel engaged, motivated and proud to work for Calor Gas. 

Opportunity to work within a friendly, supportive team – both in your department as well as wider business.

Training and development opportunities- we understand that only by helping you grow and succeed we can move our business forward.

To be considered for the above opportunity you must be eligible to live and work in UK.

If you are successful in being offered this role, you will be required to carry out pre-employment checks including: 5-year address history, 3-year employment history, financial check, criminal record check, and driving licence verification and you must be medically fit to work.

Calor Gas Ltd. adhere to ethical recruiting methods ensuring that we do not discriminate against any candidate because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation