Internal Sales Agent

Location: Tachbrook Park, Warwick 

Type: Permanent, Full-time, Hybrid

Salary: £23,400 - £26,000 (dependent on experience) 

Are you passionate about delivering top-notch customer service? Join our team and be the first point of contact for customers and prospects seeking support on LPG and Calor products. If you thrive in a fast-paced environment, love problem-solving, and have excellent communication skills, this role is perfect for you!

Key Responsibilities:

• Provide timely and proactive support via phone and email, responding to customer and prospect inquiries.
• Manage CRM data by logging prospect details and handling inbound/outbound communications.
• Follow up on leads, book appointments, and assist the sales team in managing their schedules.
• Handle post-appointment surveys, complaints, and urgent customer messages.
• Actively promote Calor services and products, supporting our sales initiatives.
• Collaborate with colleagues across teams to ensure smooth service delivery.

What We're Looking For:

• 1+ year experience in Sales & Marketing, Customer Service, or Call Centre environments.
• Strong problem-solving skills and ability to work independently.
• Excellent communication (written and verbal) and administrative skills.
• Ability to handle complaints with empathy and professionalism.
• Experience using Microsoft Office (Word, Excel, Outlook); Salesforce experience is a plus.
• A flexible, adaptable team player with a positive, can-do attitude.

What We Offer:

• 25 days annual leave plus 8 Bank Holidays
• Holiday Purchase
• Private Medical Insurance
• Company pension scheme 
• Life Assurance
• Staff Discounts on Gas
• Shopping Discounts
• Full training on our products and services, including LPG and Calor-specific knowledge.
• Opportunities for growth and career development.
• A collaborative and supportive work environment.