Transport Planning Dispatcher

Location: Coryton, Essex
Shift Pattern: Tuesday – Saturday, 1:00 PM to 9:00 PM (Shift pattern changes in May)

Salary:£27,000 - £30,000 (DOE)

On-Site Role with Free Parking

Are you a confident communicator with a knack for decision-making in fast-paced environments? Do you enjoy problem-solving and keeping operations running smoothly? Join us as a Transport Planning Dispatcher at our Coryton site, where you'll play a vital role in ensuring efficient and seamless distribution to meet our customers' needs.

About the Role:

As a Transport Planning Dispatcher, you will oversee the live performance of our distribution teams, reacting swiftly to unplanned changes such as vehicle breakdowns, driver absenteeism, or customer emergencies. Your role will ensure the day's plan runs efficiently while meeting customer expectations. You’ll be the critical link between customer service and distribution teams, ensuring clear communication and effective resolution of challenges.

Key Responsibilities:

• Monitor and adjust live distribution plans to address disruptions while maintaining efficiency and customer satisfaction.
• Communicate with customer services, schedulers, and distribution teams to ensure alignment and resolve issues quickly.
• Provide updates on customer runouts, vehicle breakdowns, or unforeseen changes to senior management.
• Compile and share reports on distribution progress and highlight areas for improvement.
• Support the safety agenda by optimising routes, updating customer master data, and improving driver wellbeing.

What We’re Looking For:

• Experience: Call centre or fast-paced environment experience is essential. A transport background is advantageous but not required training will be provided.
• Skills:
• Strong administrative abilities and attention to detail.
• Confident communicator via phone, email, and face-to-face interactions.
• Comfortable making decisions under pressure and balancing priorities effectively.
• Process-oriented with a continuous improvement mindset.

What We Offer:

• Private Medical Insurance: Ensuring you and your health come first.
• Annual Leave: 25 days plus 8 bank holidays for a great work-life balance.
• Cycle to Work Scheme: Support for a healthier, eco-friendly commute.
• Life Assurance: 4x your salary for peace of mind.
• Pension Contributions: Matched at 4.5%, rising to 7.5% after 2 years of service.
• Retail Discounts: Access to exclusive offers on shopping, dining, and more.
• Comprehensive Training: On-site training to set you up for success.
• On-Site Facilities: Free parking and a collaborative team environment.

For a full list of our benefits, visit: Calor Career | Calor Gas Jobs

Our Hiring Process:

1. Step 1: A brief telephone screening call to get to know you and explain the role further.
2. Step 2: A face-to-face interview at our Coryton site, where we’ll dive deeper into your skills and experience with technical and competency-based questions.

If you’re ready to join a dynamic team and take on a role that challenges you daily while making a meaningful impact, we’d love to hear from you!

Apply today and take the first step toward your new career as a Transport Planning Dispatcher.