Transport Planning Dispatcher 

Location: Neath

Salary £27-£30k pa, depending on experience, plus excellent benefits

Type: Full time, Permanent, On-site

Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor. 

Calor Gas are looking to recruit an engaging and proactive Transport Planning Despatcher for our site in Neath.  
As part of the Transport Planning team, reporting into the Transport Planning shift lead, you will work closely with the schedulers, customer services and Bulk Logistics teams to ensure communication lines are clear and strong with all parties working towards the same result.

Hours of work:
•Rotational Shift Pattern: 37.5 hours a week,  4 on 2 off with shifts spanning from 05:30am to 13:30pm and 1pm to 21:00pm which will alternate week on week, with the potential of overtime to meet business needs.

Key Responsibilities

• Serve as the primary liaison between Customer Services and Bulk Logistics, providing regular updates on issues such as customer run-outs, vehicle breakdowns, and driver absences.
• Respond swiftly to unexpected changes in the agreed plan while maintaining customer expectations.
• Continuously enhance master data to improve customer experience and operational efficiency. Collaborate with National Bulk Logistics teams to update customer information and conduct driver debriefs.
• Make informed decisions regarding schedule adjustments, balancing customer satisfaction, operational efficiency, and revenue potential from fulfilled orders.
• Support the company's safety agenda by contributing to initiatives that reduce risks for drivers.
• Plan alternative routes, update customer master data regarding site access, and schedule driver breaks, promoting health, safety, and wellbeing.

Do you have? 
•  Experience in Transport/Logistics/Distribution?
•  Strong IT skills?
•  Have experience in a fast-paced environment and work well under pressure?
•  An analytical mind?
•  The ability to deal with large amounts of data?
•  Attention to detail and process driven?
•  Logical thinker and methodical problem solver?
•  The ability to collaborate and influence others?

What We Offer

•  Annual Leave: 25 days plus 8 bank holidays, with a holiday purchase scheme.
•  Health Benefits: Private medical insurance.
•  Pension Scheme: Salary sacrifice contributions matched to 4.5% (increasing to 7.5% after two years).
•  Life Assurance
•  Additional Perks: Staff discounts on gas.

Why Join Us?
At Calor, you’ll be part of a supportive and inclusive team, where your contributions are valued. We offer exciting challenges, continuous learning, and opportunities for professional growth. With us, you’ll be empowered to take your career to new heights.

Apply Now!
Please note that to be eligible for this role, you must live in the UK and have the legal right to work here. If you meet these requirements and have the skills and experience we’re looking for, we’d love to hear from you. Apply today and become part of a team that takes pride in delivering exceptional service to our valued customers.