Job title: Credit Controller Level 2

Location: Tachbrook Park, Warwick 

Type: Permanent, Full-time, Hybrid

Salary: £24,000-£29,500 (Dependent on experience)

About the Role

Are you a focused, organised, and efficient professional with a passion for delivering excellent customer service? The Customer Experience team is seeking a dedicated Credit Controller to manage and develop relationships with our larger commercial customers. In this role, you will play a key part in reducing late payments, minimising debt, and optimising cash flow to support our business goals.

Key Responsibilities

• Manage your own ledger of National Accounts, overseeing the credit control process from account setup to resolution.
• Handle debt collection and cash allocation efficiently.
• Reduce late payments and maintain optimal cash flow into the business.
• Resolve customer queries promptly and professionally, ensuring a positive experience.
• Build strong relationships with customers, the sales force, and internal teams to foster collaboration.

Key Skills & Requirements

• Proven experience in credit control and account reconciliation.
• Strong administrative skills with a keen eye for detail and accuracy.
• Minimum Grade C in GCSE English and Maths (or equivalent).
• Proficiency in IT, particularly Excel and SAP.
• Excellent communication skills, with the ability to engage effectively at all levels.
• Exceptional organisational skills and the ability to prioritise workloads and meet targets.
• A flexible and enthusiastic approach to teamwork, thriving in a dynamic environment.
• A genuine interest in credit control and customer account management.

Hours of Work
You will work 37.5 hours per week, with flexibility required between 8:00AM and 5:30PM.

What We Offer

• Annual Leave: 25 days plus 8 bank holidays, with a holiday purchase scheme.
• Health Benefits: Private medical insurance.
• Pension Scheme: Salary sacrifice contributions matched to 4.5% (increasing to 7.5% after two years).
• Life Assurance
• Additional Perks: Staff discounts on gas.

Join us and become an integral part of a supportive and results-driven team where your skills and expertise will truly make a difference.

Apply today and take the next step in your credit control career!