• Part-time 12 month contract | 4 days a week (Tuesday to Friday, 9am–5pm)
• This is an onsite position in Mulgrave, with 1 day available work-from-home after provision period (3 months)
• Earn more, keep more – competitive rate plus NFP salary packaging benefits!

About the role

As an Administration Officer, you’ll be part of a supportive team delivering exceptional customer service and administrative support to our At Home Aged Care team. You’ll help oversee administration for Home Care Packages (HCP), Commonwealth Home Support Program (CHSP) clients, Allied Health Services, and Short Term Restorative Care clients. This is a fixed-term 12 month contract, with the with view to extend based on performance, workload, budget.

Key responsibilities:

• Work across the administrative tasks for Home Care Packages and STRC
• Respond to queries via phone and email
• Accurately process monthly claims to Services Australia
• Assist with package reconciliation and upgrades
• Data entry and prepare reports and documents
• Process Income Tested Care Fee letters as per Services Australia notification
• ADHOC duties

About you 

• Certificate III or higher in Business Administration, or equivalent experience
• Strong customer service and administration skills, ideally in aged care or community services
• High level of computer literacy (MS Outlook, Word, Excel)
• Excellent time management, multitasking, and attention to detail
• Experience with Carelink and PRODA (Services Australia portal) is desirable
• Preferably experience with Home Care Packages/Aged Care
• Satisfactory National Criminal Records Check

Why VMCH?

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• A rewarding and supportive work environment, with opportunities for professional development and career progression. 
• A competitive salary plus salary packaging benefits that can increase your take-home pay. 
• A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave. 
• Employee assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance.
• Discounted private health insurance, school holiday programs and car hire.
• The opportunity to open a high-interest savings account with our banking partner.
• We value diversity, champion inclusion, and encourage applicants from all backgrounds, and with all abilities, to consider joining our vibrant community.

About us

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to provide proof of work rights and a current Australian Criminal History Check.

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.