• Join VMCH as the Village Manager at the Star of the Sea in Torquay
• Use your outstanding customer service skills to support residents across the village
• Work for a values-based organisation and enjoy excellent NFP salary packaging benefits
   

About the role

The Village Manager is responsible for ensuring that the day-to-day operations of the village are effectively managed and that the lifestyle and hospitality needs of all residents are met.

The key duties and responsibilities include:

• Delivery of key services including care, cleaning, gardening, and maintenance
• Assist with the apartment sale/resale process
• Supervision of village maintenance requirements including liaising with external contractors
• Monitoring village income and expenditure in line with the annual operating and capital works budgets
   

About you

Ideally, you have completed a tertiary qualification in Business Administration and have knowledge of the Retirement Living industry.  Hospitality experience would also be highly regarded, as would experience in a sales role.

The following skills and attributes are really what you need to be successful in this role:

• Outstanding interpersonal skills and the ability to communicate effectively with residents, families and staff
• A passion for providing outstanding customer service
• Experience in recognising, prioritising and actioning emergency or critical response to issues as they arise
• Well-developed organisational skills with demonstrated experience in meeting deadlines while juggling competing priorities
• A high level of initiative and have a commonsense approach when solving problems or making decisions

Why VMCH?

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• A rewarding and supportive work environment, with opportunities for professional development and career progression. 
• A competitive salary plus salary packaging benefits that can increase your take-home pay. 
• A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave. 
• Employee assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance.
• Discounted private health insurance, school holiday programs and car hire.
• The opportunity to open a high-interest savings account with our banking partner.
• We value diversity, champion inclusion, and encourage applicants from all backgrounds, and with all abilities, to consider joining our vibrant community. 

About us

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, compassion, respect, and inclusion aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

 If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

 To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence of Flu and Covid Vaccinations, a Victorian Employee Working with Children Check and comply with Child Safety standards. You may also be required to supply an International Police Check. 

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.