• Experienced Administration Officer to join our friendly team
• 3 days a week part time – Fixed term role until 30 June 2026
• Mulgrave location, Competitive salary, NFP Salary packaging

About the role

We have a vacancy for an Administration Officer to join our Carer Support team 3 days a week for a fixed term contract until 30 June 2026.  Our Carer Support program provides a range of respite, social & wellbeing services to individuals caring for others. 

This position located in our Mulgrave office, is 3 days a week, flexible on the days of work, is a 12-month fixed term contract.  There may be an opportunity for additional days in busy periods. 

About you 

As the Administration Officer you will be the first point of contact for people seeking support information and advice of appropriate referral pathways, you will assist with managing the Outlook Inbox for the team. 

You will be responsible for answering phones, responding to emails, entering service rosters into the CMS, and reconciling them with client invoices for payment, online purchases as required by our clients, responding to case manager and client enquiries.

This role requires outstanding attention to detail and the ability to follow processes to resolution.

If you have initiative and have a fantastic ‘can do’ attitude along with excellent interpersonal and communication skills – this is the perfect opportunity for you

Skills & Experience

• Previous experience as an Administration Officer (aged /disability sector preferred but not essential)
• Knowledge of CareLink – desirable or another database knowledge
• Excellent attention to detail and time management skills
• Outstanding Customer service skills, ability to communicate effectively with a diverse range of stakeholders.
• Excellent communication – Inbox management and responding to requests
• Excellent problem-solving skill following up and resolving queries.
• Strong computer skills – proficient in MS Office
• NDIS Worker Screening Check and Working with Children’s Check (WWCC)

If you have initiative and have a fantastic ‘can do’ attitude along with excellent interpersonal and communication skills – this is the perfect opportunity for you!   Apply now interviews will be arranged immediately for suitable candidates. 

Why VMCH?

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• A rewarding and supportive work environment, with opportunities for professional development and career progression. 
• A competitive salary plus salary packaging benefits that can increase your take-home pay. 
• A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave. 
• Employee assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance.
• Discounted private health insurance, school holiday programs and car hire.
• The opportunity to open a high-interest savings account with our banking partner.
• We value diversity, champion inclusion, and encourage applicants from all backgrounds, and with all abilities, to consider joining our vibrant community.

About us

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

 If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

 To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, and agree to comply with Child Safety standards. You may also be required to supply an International Police Check. 

 We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.