• Join a fantastic team within a values-based organisation
• Full time, permanent role within a growing industry
• Enjoy working in a new office, with 1-day WFH and excellent salary packaging benefits

About the role

The role of the Customer Care Officer is to be the first responder to all reactive work requests for VMCH sites maintained by the Property Team.

The Customer Care Officer is the first point of contact for all VMCH residents and staff wishing to log work orders.  They use a prepared script of questions and discussion points to determine the nature of the work order, the urgency of the situation, and the best course of action to rectify the issue.  The Customer Care Officer is responsible for following up the work requests and keeping the requester up to date regarding progress in resolving the work request.

The Customer Care Officer is also responsible for providing administration support to the Property team and coding invoices for accounts payable processing. 

About you

You have previous experience working in a Customer Care or Call Centre environment.  An effective communicator with outstanding interpersonal skills, you easily build strong relationships with people at all levels of an organisation. You have well-developed problem-solving skills and value the importance of patience and common sense when assisting customers. In addition, you have exceptional prioritisation and organisational skills, with experience meeting deadlines and attending to multiple tasks.

Why VMCH?

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• A positive and supportive workplace culture 
• Excellent Salary Packaging benefits
• Ongoing professional development
• A competitive salary
• Employee Assistance Program
• Paid parental leave
• Praise program – where we recognise and reward the terrific work of our staff

About us

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, compassion, respect, and inclusion aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, a Victorian Employee Working with Children Check and comply with Child Safety standards. You may also be required to supply an International Police Check. 

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.