• Monday to Friday, 9am–5pm, based at our office in Mulgrave.
• Make an impact with your rostering skills as part of our energetic, growing organisation!
• Maximise your take-home pay with salary packaging benefits!

About the role

As a Roster Coordinator at VMCH, you’ll be responsible for creating and managing rosters that ensure clients receive high-quality care tailored to their needs. You’ll coordinate support worker availability, respond to service requests, and maintain accurate records in a fast-paced environment. Working closely with the Team Leader and support staff, you’ll help solve scheduling challenges, support business growth, and provide excellent customer service.

Key responsibilities:

• Create and manage rosters that match client needs, preferences, and support worker locations.
• Coordinate support worker availability and fill unallocated shifts promptly.
• Support staff with client and shift queries and escalate issues as needed.
• Deliver excellent customer service to clients and case managers.

About you 

• Strong experience with rostering software applications
• Previous experience in the Aged and Community Care
• Proven ability to efficiently manage client schedules
• Commitment to exceptional customer service is essential, along with excellent verbal and written communication skills
• Well-developed organisational skills, with a strong capacity to prioritise tasks and meet deadlines
• Attention to detail and accuracy are crucial
• Current Police check required

Why VMCH?

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• A rewarding and supportive work environment, with opportunities for professional development and career progression. 
• A competitive salary plus salary packaging benefits that can increase your take-home pay. 
• A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave. 
• Employee assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance.
• Discounted private health insurance, school holiday programs and car hire.
• The opportunity to open a high-interest savings account with our banking partner.
• We value diversity, champion inclusion, and encourage applicants from all backgrounds, and with all abilities, to consider joining our vibrant community.

About us

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to provide proof of work rights and a current Australian Criminal History Check.

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.