• Experienced Level 1 and 2 Support Desk Analyst – 6-month role
• Fantastic City location, close to transport
• Supportive team environment, competitive salary and NFP packaging

About the role

As the Service Desk Support Analyst, you will be the first point of contact for ICT queries you will provide outstanding service to users listening to their issues and providing a solution 

You will -

• Provide Level 1 and 2 support
• Capture, validate, and triage ICT issues for further processing
• Communicate solutions and updates to users via phone, email, and ticketing systems
• Support deployment, configuration, and security of devices
• Escalate unresolved problems to higher-level support or vendor partners
• Assist with ICT asset registers and device lifecycle management
• Contribute to cyber security initiatives and service desk reporting
• Uphold VMCH’s commitment to quality, safety, and continual improvement

This is a full-time role for a fixed term of 6 months, in a terrific city location, just 1 min walk from Parliament station, with easy access to plenty of shopping, cafes and bars nearby. 

About you 

You will be an experienced Support Desk Analyst, with excellent communication and problem-solving skills who enjoys assisting users to resolve issues. 

• Tertiary or industry qualifications in Information Technology, or significant technical knowledge
• Strong troubleshooting skills (OS, networking, hardware, software, peripherals)
• Excellent communication and interpersonal skills, especially phone support
• Ability to make independent decisions and resolve technical problems
• Customer service focus, quick learner, and strong time management
• Ability to work autonomously and as part of a team
• Enthusiasm for providing respectful, top-level support

If you have the skills and experience and would like to join a supportive team Apply Now.   we offer a competitive salary and Not for Profit Salary packaging. 

What we offer?

• A collaborative and energetic team environment
• Excellent salary packaging benefits
• A competitive salary
• A central location with easy access to public transport, shops, cafes and bars
• Ongoing professional development
• A positive and supportive workplace culture 
• Employee Assistance Program

About us

VMCH are a Catholic not-for-profit organisation, providing services including affordable housing, residential aged care, retirement living, community and disability services and specialist education to 7,600 people across Victoria. We operate in over 50 locations, have 3,300+ employees and over 600 volunteers maintaining our 24/7 service to vulnerable people across Victoria.

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to supply proof of work rights and current National Police Check.

Applications close 29 October 2025 Interviews may commence prior to the close date. 
We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.