Head of Business and Support Services

Residential Aged Care | Strategic Leadership Role Full Time | Melbourne

We are now seeking an experienced and visionary Head of Business and Support Services to provide strategic and operational leadership across Hospitality, Lifestyle, Admissions and AN‑ACC/Funding within our Residential Services division.

The Position

Reporting to the General Manager – Residential Services, this senior leadership role ensures business support services are integrated with care delivery to achieve exceptional resident outcomes, operational excellence, financial sustainability and regulatory compliance.

Key focus areas include:

• Strategic Leadership — Translating organisational strategy into measurable outcomes across all support service portfolios.
• Operational Excellence — Ensuring consistent standards, efficient processes and high‑performing teams.
• Governance & Compliance — Upholding strengthened Quality Standards, regulatory requirements and organisational frameworks.
• Resident Experience — Championing dignity, choice, independence and wellbeing through responsive hospitality and lifestyle services.
• AN‑ACC & Funding — Optimising funding accuracy, compliance and performance.
• Financial Stewardship — Managing budgets, procurement and resource allocation to support sustainable operations.
• Continuous Improvement — Driving innovation, service uplift and data‑informed performance improvement.

VMCH. Flourishing communities, vibrant careers. 

At VMCH, the future is bright and rewarding. You will lead diverse teams, drive continuous improvement, strengthen governance, and ensure services promote dignity, choice, independence and quality of life for residents.

The Responsibilities

• Provide strategic and operational leadership across Hospitality, Lifestyle, Admissions and AN‑ACC/Funding.
• Translate organisational strategy into measurable outcomes and high‑performing service delivery.
• Oversee occupancy, admissions performance, hospitality standards, lifestyle engagement and funding optimisation.
• Ensure compliance with the Aged Care Act 2024, strengthened Aged Care Quality Standards and organisational governance frameworks.
• Drive innovation in resident experience, wellbeing, social connection and engagement programs.
• Lead financial performance, budgeting, procurement and resource allocation across the portfolio.
• Monitor quality, risk, compliance and consumer outcomes, ensuring timely corrective actions.
• Build strong relationships with Residential Services Managers, Clinical Governance, Finance and other corporate teams.

About You

You are an experienced senior leader with deep knowledge of the Australian aged care sector and a passion for delivering high‑quality, person‑centred services.

What’s Required:

• Minimum 10 years’ management experience in aged care or a comparable complex service environment.
• Tertiary qualifications in Business, Commerce or a related field.
• Strong understanding of aged care funding models, reforms, governance, risk and compliance.
• Demonstrated experience leading diverse business support functions and high‑performing teams.
• Exceptional communication, relationship management and influencing skills.
• Strong financial acumen and analytical capability.
• Commitment to cultural diversity, equal opportunity and safe work practices.
• Current right to work in Australia, NDIS Worker Check and Victorian driver’s licence.

What’s possible:

• Rewarding work, within a supportive environment  
• Professional development and career progression opportunities 
• Competitive salary + salary packaging (with potential for increased take-home pay) 
• Flexible, family friendly work culture 
• Wellbeing initiatives and paid parental leave 
• Employee assistance program (EAP) for you and close family members 
• Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues 
• Discounts on private health insurance, school holiday programs, car hire and much more! 
• Open a high-interest savings account via our banking partner  
• Motor vehicle allowance
• Join a place where diversity and inclusion lives, breathes and thrives. 

At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive. 

For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives. 

Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them. 

Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms. 

We would love you to join us in redefining excellence in aged care.

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