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UAE

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Head Office Functions

Our application process

At Alshaya, we make thousands of job offers every year, and we look forward to welcoming successful candidates to our growing business.

Here are some important facts you need to know about our processes, so you can be sure that your job offer is genuine.

  • We never ask candidates to pay fees or send us money.
  • We never ask candidates to give personal information such as date of birth, address, passport details, bank details, etc.
  • You always deal directly with us and all communication will come from an official ‘@alshaya.com’ email address, or through an affiliated Alshaya agency. To check if you’re dealing with an affiliate, you can email us at alshayajobs@alshaya.com

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If your job offer seems too good to be true, it probably is. There are three key things to remember if you suspect an offer is not genuine:

  • Do not contact the original sender
  • Do not provide any personal information
  • Do not make any payment

If you have concerns and wish to confirm a job offer is genuine, email us at alshayajobs@alshaya.com. Please include a photo or screenshot of the message you have received (please do not forward the original).

Note: Please do not send your CV to the email address listed above as it will not be considered as an application for work.

Click here to know more about our Job Offer process.


Field Manager - Customer & Technology - UAE

Apply now
Job Number:
4620737
Work type:
Permanent - Full Time
Location:
UAE
Categories:
E-Commerce, Training, Strategy & Transformation

To personally deliver the “Art of Selling” training program, ensure effective implementation of customer experience (CX) initiatives in assigned stores, and support store teams in achieving conversion, satisfaction, and compliance targets through regular observations and coaching.

1. Training Delivery: 

• Deliver in-store and regional “Art of Selling” training sessions. 

• Ensure store teams understand and apply training content to daily operations. 

2. Store Observations: 

• Conduct regular store visits to observe and assess team performance. 

• Identify gaps in CX execution and provide actionable feedback to store teams. 

3. CX Program Implementation: 

• Oversee the implementation of customer journey mapping in assigned stores. 

• Ensure all CX initiatives are being followed and measured effectively. 

4. Feedback Cascading: 

• Share actionable insights from VoC and CX metrics with store teams. 

• Guide teams on utilizing feedback to improve customer experience and operational performance. 

5. Performance Coaching: 

• Provide hands-on coaching to store teams to improve conversion, satisfaction, and compliance. 

Advertised: Arabian Standard Time
Applications close:

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