Alshaya IT is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions. The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards.
Role Profile: STSE
As a part of enthusiastic Network Team, you will be managing the Alshaya Network across all its operating locations. You will work with various teams distributed globally on the deployment, configuration, and maintenance of high-end routers and switches in a multi-vendor environment. You will be co-ordinating with Resident engineers across all regions to support on Network issues in stores/Regional office. As a part of highly skilled & motivated team, you will be showcasing high standard ownership & responsibility.
The Below Key Performance Areas include but are not limited to:
Design and deploy NGFW solutions to meet organizational security requirements.
Manage and secure cloud-based network infrastructure.
Configure firewall policies, rules, and VPNs to ensure secure network access and data protection.
Provide Level2/3 support to troubleshoot by use of domain knowledge to resolve all incident and escalated network infrastructure issues.
Ensure request fulfilment follows defined standards & SLA
Monitor performance and ensure Network availability and reliability.
Monitor and maintain NGFW systems to ensure optimal performance and security.
Perform regular updates, patches, and upgrades to the firewall software and hardware.
Provide technical support and troubleshooting for firewall-related issues.
Analyze and resolve network security incidents and breaches.
Maintain detailed documentation of firewall configurations, policies, and procedures.
Generate reports on firewall performance, security incidents, and compliance status.
Develop and update standard operating procedures (SOPs) for firewall management.
Handle all the P1 escalation calls and drive technically.
Provide technical SME skills in design, development, and testing Responsible for the technical direction, issues, architecture, technical integration, and technical service levels for a group of technologies
Work with multiple stakeholders and subject matter experts to understand the integration / development of compliance Reporting tool
Knowledge:
Overall, 5-8 Years experience in Next Generation Firewall Management.
Experience in Cloud Network Operations i.e. Azure, OCI, AWS etc.
Solid understanding of Layer 2 & 3 networking including advanced firewall configurations and the ability to troubleshoot those devices / networking issues.
Strong technical knowledge of LAN, WAN and WLAN environments.
Proven experience in network security and firewall management, preferably with Forcepoint NGFW.
Experience with Perimeter and Web Security such as Cloud Proxy.
Experience on Network management tools.
Certification in Forcepoint, Fortinet and/or any NGFW Firewalls.
ITIL certification, as added advantage.
Experience on Python Programming would be an added advantage.
Experience with DevNetOps Principles and Framework as added advantage.
Personal Skills
Ability to work independently with minimum inputs. Should be a strong team player.
Excellent problem solver with the ability to prioritize and coordinate between tasks.
Passionate about delivering exceptional customer service and end user support.
Ability to clearly document problems, solutions, and important information for the team.
Able to write or verbally express concise easy to follow instructions for the end user, including the ability to articulate and convey technical information to non-technical people.
Excited to learn and adapt to new technologies.
Team player who also works well independently; self-motivated
About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.
Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.