Role Responsibilities:
✓ Regularly carry out patrols to prevent attempts of theft/vandalism/damage
✓ Assist in apprehension/detention of thieves
✓ Report all incidents that may occur in operation, within the required shift, providing factual information as to the nature of the incident
✓ Prevent/react to incidents of violence involving employees and customers
✓ Monitor access to store/employee entrance and stock storage areas
✓ Inspect and report against non-compliance or company procedure breaches within the store operations
✓ Assist with random employee searches in accordance with company policies and procedures
✓ Responsible for reporting exceptions
✓ Conduct regular and random till reconciliations and report exceptions
✓ Regularly monitor deliveries/storage and review documentation, monitor key control
✓ Review/monitor daily documentation, cash declaration, faulty items, customer and employee returns, employee searching, stock transfer reconciliation and compliance to employee uniform issue policy
✓ Ensure stores operate good key control as per company SOP
✓ Control storage and return of lost property, reporting any breaches of company SOP
✓ Completion of structured visit reports
Knowledge:
✓ General education
✓ Local/civil criminal law (required but not essential)
✓ Health & Safety knowledge
✓ Employee/customer theft/ malpractice indicators
Experience:
✓ 3 years retail operations experience
✓ Similar or practical experience desirable