About Us

Cleanaway is Australia’s largest waste management organisation with over 7,500 employees working at over 400 sites. We have been around in Australia for over 50 years, delivering solutions that offer extraordinary benefits not just for our customers, but for our communities and environment we live in. Cleanaway provides sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities and government agencies. 

The Role

Are you passionate about supporting and guiding people as they embark on their professional journeys? We’re looking for a dedicated and enthusiastic mentor to play a pivotal role in shaping the careers of the next generation. This role is designed to provide hands-on mentorship and guidance to participants in our Apprentice Program, Driver Academy Program, and other employment pathways initiatives.

You will have the unique opportunity to build strong relationships across various stakeholders, including Cleanaway sites, apprentices, and key organizations like the Department of Education, Skills, and Employment, to ensure the success of our mentoring services. If you're ready to make a meaningful impact and help others thrive in their careers, we want to hear from you!

Duties and Responsibilities:

• Manage a caseload of employees within a local region, including apprentices, trainees, and people with disabilities, providing tailored support to help them succeed.
• Collaborate closely with Cleanaway sites, apprentices, and, where applicable, their parents or guardians, ensuring open communication and progress tracking.
• Conduct risk assessments to identify any potential barriers, and develop comprehensive case management plans to overcome these challenges.
• Leverage local, state, and national resources to provide additional support, ensuring barriers to program completion are addressed effectively.
• Ensure compliance with all relevant policies and procedures, maintaining program integrity and quality standards.
• Maintain accurate records, including in-training information and detailed file notes, to track individual progress and outcomes.
• Prepare and submit regular status reports and statistical data to track progress and measure success.
• Foster strong relationships both internally with your team and externally with key stakeholders to ensure smooth operations and continuous support.
• Provide coaching and training, empowering individuals to reach their full potential and successfully complete their training programs.

About You

You have a proven ability to engage, support, and inspire those from diverse backgrounds, with a particular passion for helping individuals succeed. Ideally you will have experience from a mentoring or guidance role, where you’ve managed high volumes of cases and have a strong foundation in administration.

Key qualities include:

• Ability to build positive relationships with a range of stakeholders, including apprentices, internal teams, job providers, and Registered Training Organizations (RTOs).
• Exceptional problem-solving skills, with the ability to identify practical solutions and provide proactive support, such as referrals to specialist organizations (e.g., housing support, mental health services).
• Strong communication and administration skills, ensuring clear, efficient interactions and well-organized case management.
• Proven ability to meet targets and KPIs, with a track record of delivering excellent customer service and achieving program goals.
• Relevant qualifications in youth or social work (e.g., Certificate IV in Community Services – Youth Work) or progress towards these credentials would be highly regarded.

Please note that you may need to travel locally and interstate and holding a drivers licence will be required for this role. You will also be required to have, or obtain, a working with childrens checks

  Why join Cleanaway?

• Competitive salary package
• Flexible working arrangements
• Career opportunities in a high growth, Australian business
• Supportive and safe work environment
• Paid parental leave
• Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.

Our Process

Our recruitment process may involve a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing Employmentpathways@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future!