About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance.  We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Role

We’re looking for an enthusiastic Customer Service Officer to join our team in a varied, hands-on role that sits at the heart of our operations. You’ll play a key part in supporting customers, solving problems, and making sure services run smoothly. This is a dynamic role where you’ll be involved in a mix of customer interaction, coordination, and behind-the-scenes problem solving, no two days will look the same.

What you’ll be doing

• Being the first point of contact for customer enquiries
• Managing and resolving issues from start to finish, ensuring a positive outcome for everyone involved
• Working closely with internal teams and external partners to coordinate solutions
• Investigating and following up on queries, escalating where needed
• Keeping systems and records up to date and accurate

About you

• You enjoy working with people and take pride in delivering great service
• You’re confident, approachable, and solutions-focused
• You thrive in a busy, fast-moving environment and like staying organised
• You enjoy problem solving and seeing issues through to resolution
• You’re proactive, detail-oriented, and enjoy being part of a collaborative team

What’s in it for you:

• A close-knit team – Join a small, supportive crew backed by a broader network of experienced colleagues who are always ready to lend a hand.
• Make a real impact – Be part of a team that contributes meaningfully to your local community.
• Competitive salary package – Enjoy a generous and rewarding remuneration.
• Join a high-growth, ASX 100-listed business – Be part of a company with big goals and the momentum to match.
• Employee share program – Share in the success you help create.
• Great staff benefits – Including novated leasing, salary sacrificing on work-related expenses, discounted private health insurance, and more.
• Ongoing training – We’ll support your continued learning every step of the way.

Our Process:

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

• We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
• If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.
  Join us on our exciting journey towards a sustainable future.
• Simply click the Apply button below or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

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