About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together. We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance.  We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

As a Key Account Manager, you will be responsible for the retention, some strategic new business account growth and commercial optimisation within a portfolio of strategic customers.

This role is focused on protecting and expanding share of wallet through long term partnerships, contract renewals, pricing strategy and cross service solutions. Its an exciting and newly created role based in Townsville to meet the growing needs of the geographical location and unique operating environment.

The customer base cover Key accounts across central and North Queensland and also some high profile Northern Territory accounts.

This is not a transactional sales role. It is a relationship led, consultative KAM role operating in a complex, multi service environment.

Key Accountabilities

Customer and Portfolio Ownership

• Own and manage a portfolio of key accounts across total waste management services
• Act as the primary strategic contact for customers, building trusted long-term partnerships
• Deliver retention, re-sign and revenue growth outcomes aligned to portfolio targets
• Lead customer governance, performance reviews and contract management

Commercial and Financial Performance

• Develop and execute account plans to maximise revenue, margin and share of wallet
• Lead contract renewals, price increases and commercial negotiations
• Prepare and manage quotes, tenders and commercial proposals
• Apply strong financial and commercial acumen to decision making

Growth and Cross Collaboration

• Identify and deliver cross sell opportunities across Cleanaway’s service offering
• Work closely with operations, customer service, HSE, legal and bid teams to deliver a single Cleanaway value proposition
• Translate customer needs into operationally viable and commercially sustainable solutions

Governance, Systems and Reporting

• Maintain accurate CRM, pipeline and forecasting data
• Ensure compliance with governance, safety and risk management requirements
• Act in line with Our Cleanaway Way and the Cleanaway Leadership Model

About You

You are an experienced Key Account Manager who thrives in complex environments and understands how to balance customer value with commercial outcomes.

You will bring:

• Proven experience managing key or national accounts in a multi service or complex B2B environment
• Strong negotiation, relationship management and influencing capability
• Demonstrated commercial and financial acumen
• A consultative farmer style approach focused on retention and growth
• Strong stakeholder management across internal and external groups
• High discipline in CRM, reporting and account planning

Experience in fmcg, waste, environmental services, logistics, infrastructure or industrial services is highly regarded.

Why join us

• Attractive salary package and an opportunity to earn (easily achievable) commissions
• Career development opportunities
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing through SG Fleet or Smart Group, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more! 

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

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