About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance.  We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Role – Customer Service Officer

Come join our team and make a difference in your local community!

We’ve got two full-time Customer Service Officer roles available in Dandenong South, and we’re looking for friendly, down-to-earth people to jump on board.

In this role, you’ll be the first point of contact for residents, helping with enquiries, answering questions, and making sure everyone has a great experience.

As a Customer Service Officer, you will:

• Act as the first point of contact for residential enquiries, particularly around hard waste bookings and scheduling
• Assist residents by providing clear information on council guidelines and services
• Respond to email enquiries in a timely and professional manner
• Investigate and resolve customer queries, escalating where required
• Maintain accurate records and keep systems up to date

About you

We’re open to candidates from all types of customer service backgrounds — what matters most is your attitude and approach.

You will bring:

• A passion for delivering great customer service
• Strong communication skills and a friendly, approachable manner
• Confidence in handling enquiries and finding solutions
• The ability to work in a fast-paced environment while staying organised
• A proactive mindset and strong attention to detail
• A team-focused attitude with a willingness to support others

What’s in it for you:

• A close-knit team – Join a small, supportive crew backed by a broader network of experienced colleagues who are always ready to lend a hand.
• Make a real impact – Be part of a team that contributes meaningfully to your local community.
• Competitive salary package – Enjoy a generous and rewarding remuneration.
• Join a high-growth, ASX 100-listed business – Be part of a company with big goals and the momentum to match.
• Employee share program – Share in the success you help create.
• Great staff benefits – Including novated leasing, salary sacrificing on work-related expenses, discounted private health insurance, and more.
• Ongoing training – We’ll support your continued learning every step of the way.

Our Process:

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

• We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
• If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.
  Join us on our exciting journey towards a sustainable future.
• Simply click the Apply button below or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.