About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading Health, Safety and Environment (HSE) performance.  We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

As Head of Customer Propositions at Cleanaway, you’ll be the voice of the customer at the highest level – tuning in to what our clients, sales teams, and frontline stakeholders are saying, and turning those insights into powerful action.

You’ll lead our Voice of Customer program, steer Bids & Tenders with a strategic eye, and deliver enterprise-wide insights that shape everything from product positioning to our Go-To-Market (GTM) strategy. Whether it's through data, workshops, or big-picture thinking, you’ll make sure we're not just meeting expectations – we’re blowing them away.

This is your chance to be at the heart of a transformation – where insight meets innovation, and customer obsession drives business success.

In this role, you’ll also:

• Design initiatives that put the customer at the centre of everything we do – from product development to service delivery
• Collaborate with Marketing, Sales, Ops and Execs to embed customer insight into strategy, storytelling and execution
• Identify whitespace opportunities and gaps in our value proposition – then bring ideas to life that solve real customer problems
• Build and maintain a clear view of competitor positioning and market trends to keep Cleanaway one step ahead
• Create compelling narratives backed by data that influence senior decision-making across the enterprise
• Inspire a customer-first culture by supporting and connecting insights in a way that’s impossible to ignore

About you

We’re looking for a big-picture thinker with sharp commercial instincts, a love for customer insight, and a knack for turning feedback into action. You’ll be someone who thrives on connecting the dots between market needs and business strategy, can confidently influence senior stakeholders, and knows how to turn a great idea into a scalable solution. A natural collaborator, you bring energy to a room, clarity to complex problems, and a relentless focus on what makes customers tick.

What we’re looking for:

• A strategic storyteller who can translate data and feedback into clear, compelling action
• Customer centric with a passion for turning insights into wow-worthy experiences
• Experience leading Voice of Customer programs or similar initiatives in complex organisations
• Proven success driving Go-To-Market (GTM) strategies that align with target segments
• A sharp commercial mind with an eye for what makes a value proposition stand out
• Comfortable working across executive teams, influencing and connecting at all levels, and bringing people on the journey
• Someone who thrives in fast-paced, ever-evolving environments and loves a challenge

What we offer:

• Competitive Salary Package
• Work within a high growth business, ASX 100 listed
• Learning and development opportunities
• Motor Vehicle Allowance
• Scope for growth within the business
• Support from a strong network of H&S professionals
• Employee share program
• Training and development opportunities
• Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more

Our Process:

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

• We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
• If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.
  Join us on our exciting journey towards a sustainable future.
• Simply click the Apply button below or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

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