Operations Team Leader - West Lakes

About the role

David Jones exists to inspire Like No Other, and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. Referred to internally as a Support Team Leader, this role will empower you to help lead the support team and engage with stakeholders across the wider business to champion and coordinate stock distribution and facilities management.

Responsibilities include

• Working with the line manager to coordinate the stock flow to the shopfloor including ticketing, hanging, security tagging and distribution
• Complete and coordinate the Outbound process including Instore Fulfilment within agreed SLAs
• Ensuring prompt and accurate payment to vendors within SLA using Logistics Inventory Management Systems
• Monitoring and facilitating access in store for contractor services including maintenance activities, permits to work, visitor access and associated processes
• Assist the Support/Operations Manager in company initiatives related to sustainability
• Advocating workplace health and safety (WHS) to support a safe environment for workers, contractors, and customers
• Process shrinkage through reportable cycle counts and investigations, actioning negative stock on hand (SOH) and known shrinkage adjustments
• Monitor adherence to routine store security, cash handling and point of sale to minimise errors and maintain compliance
• Coordinate completion of training and manage records not limited to WHS and injury management
• Follow systems and processes in accordance with David Jones policies and procedures relevant to inventory management
• Effectively delegate tasks and responsibilities across the team to ensure task rotation and timelines are met
• Coach and develop the Logistics team members to achieve desired results whilst celebrating success to ensure an engaged and productive team

Join us if you

• An ability to lead by example and unite the team through collaboration and engagement
• Have superior organisation and prioritisation skills to perform tasks in a timely and efficient manner, with an attention to detail
• Have the ability to build and maintain good relationships with a customer-focused mindset
• Are adaptable and resilient to change
• Possess financial nous, analytical skills, and are systems savvy
• Are self-motivated and diligent
• Possess financial nous, analytical skills and are systems savvy
• Have an exceptional service mindset and adaptable communication skills

Why work for us

• A competitive remuneration package and incentive scheme.
• Generous employee discounts across David Jones.
• A supportive, flexible, and engaging environment that will support personal/professional development.
• Be a member of a company committed to sustainable practices.
• Ongoing training and development to pursue individual ambitions.
• Be a part of an organisation that is connected, works as one, and has a vision to inspire its people, customers, and community.

Our recruitment process

• Quick Apply: Submit your CV and answer a few key questions to get started
• Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours
• Video Interview: Next, impress us further by answering a question via video interview, showcasing your personality and potential
• Face-to-Face Meet: Selected candidates will meet with the hiring manager to see how they fit into the team and wider business at David Jones

About us

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose.  We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions.  We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.