Process Design Specialist/Process Analyst - 6 month contract

The ROLE

As a Service & Process Design Specialist, you will work closely with the Transformation program, business SME’s and Change teams to: document, design, and optimise processes and services that support improved customer experience, operational efficiency, and business outcomes. You’ll contribute to the delivery of program goals by applying user-centred design thinking and process improvement techniques, ensuring alignment with program priorities and the enterprise change approach.

 What YOUR DAY LOOKS LIKE

• Create service blueprints, journey maps, and process models to visualise service delivery and identify improvement opportunities.
• Identify key metrics and CTQ requirements to track and measure process performance.
• Conduct workshops with business stakeholders to capture processes and requirements and assist in defining business problem statements.
• Work with program and change teams to prepare change impact assessments and implementation change plans.
• Maintain process documentation in line with developing process architecture.

What YOU’LL NEED TO THRIVE

• Demonstrated experience in process mapping (to BPMN 2.0 standards), service design/HCD, and workflow optimisation.
• Experience with document management and operational procedures using Nintex Process Manager is desirable
• Strong understanding of business process improvement methodologies, with practical experience supporting transformation or operational efficiency initiatives.
• Ability to apply service design and process analysis techniques to identify improvements and contribute to program outcomes.
• Experience contributing to change and transformation programs in a corporate or consulting environment.
• Well-developed written and verbal communication skills, with the ability to produce clear process documentation and support stakeholder discussions.
• Proven ability to work collaboratively with cross-functional teams and build strong stakeholder relationships.
• Proactive, resourceful, and solutions-focused — willing to take initiative and ownership within your scope.
• Strong attention to detail and analytical skills, with the ability to manage multiple priorities in a dynamic environment

Why work for us? 

Our purpose at David Jones is to ‘inspire like no other’, and culturally we aspire to be THRIVING.  In our thriving culture, our people will be at their best as individuals and as teams.  Our thriving cultural foundations are defined by the behaviours each and every one of us display.  It’s our commitment and responsibility to ensure that as individuals and as a collective, that we are living our cultural foundations.

• Unique opportunity to be part of a highly engaged, successful team, focused on the transformation of an iconic Australian brand
• A competitive remuneration package including performance-based incentives
• Hybrid working arrangements in office and from home that provide appropriate work/life balance
• Parental leave policy of 18-weeks paid leave for the primary carer, and 3-weeks paid leave for the supporting partner
• Generous employee discounts across David Jones and access to partner benefits
• An additional day of leave for your birthday along with time to support charitable work
• Opportunities to support community partnerships across our Corporate Social Responsibility program
• Be a member of a company committed to sustainable practices, driving change in the retail landscape
• Ongoing training and development to pursue individual ambitions

About Us

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose.  We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions.  We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.