Store Manager in Flagship | Elizabeth Street

The ROLE

As one of Australia’s most iconic retailers we have a rich history of being a curator of world-class brands. Our people are driven by the passion and desire to inspire our customers with seamless service and experiences Like No Other. We empower our people to take risks, grow as a community and ensure we leave a future legacy. With many different career pathways in our business, David Jones is the destination for you to thrive.

To enhance our flagship store operations, we are excited to introduce a new role: Store Manager, reporting directly to the Flagship Manager. As the Store Manager in a flagship location, you will lead and inspire leaders, maximise sales and deliver exceptional customer service. With your expertise, you will help drive successful outcomes and foster a high-performance culture within the Flagship store.

What YOUR DAY LOOKS LIKE

• You will lead, inspire and coach a diverse team of passionate retail leaders to create experiences that inspire Like No Other
• You will ensure all commercial objectives linked to sales, profit and NPS are achieved
• You will champion the service strategy and growth of the customer experience in store 
• You will ensure team build and deliver effective sales plans to drive profitability, identify opportunities for growth and mitigate sales risks
• You will analyse customer insights and metrics, implementing initiatives that consistently elevates customer satisfaction and loyalty 
• You will create meaningful and collaborative partnerships with all brand & concession partners, providing feedback and ideas to ensure Service Like No Other for our customers
• You will ensure the customer is at the core of every decision made, prioritising their needs and experience. 
• You will promote a thriving team culture, with a focus on achievement, empowerment, inclusivity, and innovation that values continuous learning

What YOU’LL NEED TO THRIVE

• Strong people leadership skills, including experience leading leaders and achieving results through others 
• Proven ability to coach, inspire and develop capability of people/teams
• A relentless commitment to delivering inspiring customer experience 
• The ability to collaborate/influence diverse stakeholder groups and brand partners 
• A consistent track record of overachievement against commercial objectives including NPS
• The ability to adapt at pace to the changing strategic needs of customers, the business or market
• High commercial acumen with a growth mindset to facilitate growth across the organisation

Why WORK FOR US?

• A competitive remuneration package, including an annual bonus incentive.
• Generous employee discounts across David Jones brands.
• An additional day of leave for your birthday.
• A supportive, flexible and engaging environment that will support personal/professional development.
• Opportunities to support community partnerships across our Corporate Social Responsibility program.
• Be a member of a company committed to sustainable practices.
• Ongoing training and development to pursue individual ambitions.
• We are a Work180 endorsed employer, you can read more about the benefits of working for David Jones here. 

About US

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose.  We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions.  We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.