Pay Grade/Pay Range: Minimum: $15.48 - Midpoint: $18.56 (Hourly N2)
Department/Organization: 208401 - UMC - Clinical
Normal Work Schedule: Monday - Friday 8:00am to 4:45pm; some evenings/weekends required.
Job Summary: The Medical Receptionist I receives, screens, handles, and distributes incoming calls. Schedules and greet patients. Collects payments. Ensures that patient flow is handled in an effective and timely manner.
Additional Department Summary: This position floats to provide support at multiple University Medical Center Clinic locations.
The Medical Receptionist I performs a variety of functions to create a friendly, welcoming, and well-organized clinical office. Delivers excellent customer service via telephone and in person. Facilitates patient flow through UMC facilities. Greets patients and visitors. Screens and updates intake and demographic information. Collects patient payments and copays. Manages the checkout process. Coordinates future appointment scheduling and referrals. Posts and reconciles daily patient payment. Ensures insurance information is current and accurate in the electronic patient record. Ensures patient paperwork is properly scanned to the medical record or routed appropriately.
Required Department Minimum Qualifications: High School diploma or the equivalent and one (1) year of general office or customer service experience. Student or Graduate Assistant, Intern, or student-oriented experience will be considered. To be considered, all student experience must be detailed in the employment section on the application.
Skills and Knowledge: Efficient and accurate computer and data entry skills. Ability to perform cashier functions, accepting payments, making change, and balancing end of day processes. Excellent communication, public relations and customer service and telephone etiquette skills. Ability to multi-task and handle incoming calls and patients simultaneously. Ability to exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions. Ability to learn and consistently deliver patient centered high quality customer friendly service. Understanding of the need for strict confidentially of protected health information and the requirement to follow HIPAA regulations at all times. Punctual and reliable.Understanding of the need for strict confidentially of protected health information and the requirement to follow HIPAA regulations at all times. Punctual and reliable.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster
