Pay Grade/Pay Range: Minimum: $16.63 - Midpoint: $19.95 (Hourly N3)
Department/Organization: 505141 - Action Card
Normal Work Schedule: Monday - Friday 8:00am to 5:00pm
Job Summary: The Administrative Assistant I provides administrative support for the operations of unit. Performs routine and well documented administrative tasks. Acts as office liaison/receptionist. Receives and routes phone calls, emails, and/or guests. Maintains files and enters data. Operates standard office equipment such as personal computers, copiers, fax machines, etc.
Additional Department Summary: The Action Card system is a campus enterprise level system processing 8+ million transactions annually, including $22 million in annual Action Card account transactions at the 100+ on and off campus vendor locations. The system server maintains 60,000+ active cardholder database who utilize a broad range of debit, identification, validation, financial, NCAA student athletic entrance, and event services critical to daily campus operations for the entire campus community. Action Card manages the ground-breaking mobile card program with over 50,000 mobile credentials issued, physical card production, supports 17 campus integrations, and the Bama Dining point-of-sale system processing 4 million transactions with $41.5 million in transactions. Action Card operates 24x7, 365 days requiring on-call for nights, holidays and weekends for assistance for critical cardholder services.
This position requires a wide skill set for customer service and technical skills. Currently included in the job description is mobile card provisioning custom service expertise and front-line customer service for in -person troubleshooting.
Required Minimum Qualifications: High school diploma or GED or higher.
Additional Required Department Minimum Qualifications: Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.er.
Skills and Knowledge: Smart phone setup and settings experience. Strong verbal, phone and written communication skills. Customer service skills.
Preferred Qualifications: Bachelor’s or Technical degree or at least 3 years of relevant customer service experience. Ability to learn specialized vendor applications/web-based computer programs. Ability to demonstrate self-motivation and initiative to expedite customer service resolutions. Ability to interpret complex and multi-phased processes and applications to expedite customer service resolutions. Ability to communicate and interpret technical information with both the customer base and vendor Support personnel. Ability to create written technical instructions/dispute information for both the customer base and vendor Support personnel both in an individual and group environment.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster
