Pay Grade/Pay Range: Minimum: $18.32 - Midpoint: $21.97 (Hourly N4)
Department/Organization: 208401 - UMC - Clinical
Normal Work Schedule: Monday - Friday 8:00am to 5:00pm; occasional evening/weekend hours as needed
Job Summary: The Medical Reception Trainer oversees the training process for Medical Receptionists. Trains new hires to ensures front office workflows are consistent across all clinics and meet UMC compliance requirements and follow standardized processes for documentation in EMR, as well as timely completion pre-authorizations, referral, and appointment scheduling. In collaboration with the Director, develops and implements processes, work flow improvements, and standardization to ensure clinical metrics are met. Analyzes, evaluates, and maintains information flow and reporting in the front office workflow/EMR training process.
Additional Department Summary: Partners with the Director of Medical Reception Services, Medical Reception Supervisors, and Clinical Directors to facilitate comprehensive and functional training for Medical Receptionists at all UMC clinic locations. Develops and implements orientation and training programs covering all aspects of front office workflows, including insurance verifications, patient registration, payments, referrals, and appointment scheduling/follow-up. Ensures uniformity of training for all UMC clinics to improve front office workflows, and supports coordination and standardization of workflows to ensure clinical metrics and compliance requirements are met across all clinics. Travels to all CCHS/UMC clinic locations to provide onsite/in-clinic support and training for reception staff.
Provides ongoing support and mentorship for reception new hires and current staff. Tracks staff training progress and provides constructive feedback to staff and Director. Works to support overall goals of improving reception team performance. Serves as backup reception coverage as needed during high volume clinical times. Assists with coordination of patient referrals for specialty services and managing referral entries and documentation in the electronic medical record. Generates periodic progress reports for Director and assists with routine audit functions as directed. Serves as liaison to other CCHS departments, including Finance, Health IT, Billing Compliance, Medical Records, Lab and Imaging Services. Maintains strictest confidentiality. Adheres to all HIPAA guidelines/regulations.
Required Department Minimum Qualifications: High school diploma or GED or higher, and four (4) years of medical reception experience in a medical office or clinical environment, to include some staff training and/or supervision. Demonstrated experience with clinical front office workflows and use of electronic health record systems.
Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.
Skills and Knowledge: Broad understanding of process training and development. Excellent communication, public relations, customer service, and public speaking skills. Skill in organizing work to achieve department goals and objectives. Aptitude and commitment to continued learning; willingness to obtain additional training as new processes and systems are implemented. Ability to cope with stressful conditions. Ability to demonstrate tact, versatility, and adaptability. Ability to demonstrate a high degree of self-motivation and directional initiative. Working knowledge of data entry and Microsoft office. Skill in exercising initiative, judgement, problem-solving, and decision-making. Ability to multi-task in a fast-paced work environment. Punctual and reliable. Ability to exercise utmost discretion, diplomacy, and tact in patient/staff interactions. Willingness to learn and consistently deliver patient-centered high-quality customer-friendly service.
Preferred Qualifications: Familiarity with local and statewide specialists and patient care services; demonstrated expertise in referral processes with various third-party providers. Experience with NexGen and/or Epic electronic medical record systems highly preferred. Knowledge/practical experience in use of cloud-based content management, collaboration, and file sharing tools preferred.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster
