Pay Grade/Pay Range: Minimum: $19.33 - Midpoint: $24.18 (Hourly N5)
Department/Organization: 207101 - Dean's Office-CCIS
Normal Work Schedule: Monday - Friday 8:00am to 4:45pm
Job Summary: The College IT Support Technician I provides service to faculty, staff, and students utilizing college computer systems. Performs basic on-site troubleshooting, repair, and maintenance involving computer hardware and software. Resolves issues over the phone, email, or walk-ins. Monitors requests through completion and performs all related communication with customers. Coordinates outside vendors for installation and maintenance of multimedia equipment as needed. May provide guidance and/or supervision to student IT technical workers. May provide on-site support for server issues in the event of service outages.
Additional Department Summary: Provides front line support and management of technology and facilities processes within the college. Responsible for operational continuity of all C&IS technological devices and networks (computers, monitors, printers, telephones, peripherals, etc.). Serves as the primary contact for C&IS technical support. Serves as the college’s primary Building Representative, proactively monitoring and maintaining safety, physical condition, and energy management of C&IS facilities. Serves as the primary communication channel for day to day work orders and facilities issues. Manages college-wide security, including access control and keys, while maintaining college-wide IT and property inventories.
Required Minimum Qualifications: High school diploma or GED.
Additional Required Department Minimum Qualifications: Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.
Skills and Knowledge: Customer service and records maintenance experience. Experience with remote desktop support and configuration of devices. Advanced software and troubleshooting skills. Strong written and verbal communication skills. Ability to prioritize, utilizing creativity and independent thinking.
Preferred Qualifications: Prior experience in higher education in both computer desktop support and facilities management.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster
