College IT Support Technician I - 526775
Job no: 526775
Work type: Regular Full-time (Benefits eligible)
Location: Tuscaloosa
Categories: Information Systems/Technology Support
Pay Grade/Pay Range: Minimum: $19.33 - Midpoint: $24.18 (Hourly N5)
Department/Organization: 218101 - Dean's Office-School of Law
Normal Work Schedule: Monday - Friday 8:00am to 4:45pm
Job Summary: The College IT Support Technician I provides service to faculty, staff, and students utilizing college computer systems. Performs basic on-site troubleshooting, repair, and maintenance involving computer hardware and software. Resolves issues over the phone, email, or walk-ins. Monitors requests through completion and performs all related communication with customers. Coordinates outside vendors for installation and maintenance of multimedia equipment as needed. May provide guidance and/or supervision to student IT technical workers. May provide on-site support for server issues in the event of service outages.
Additional Department Summary: Manages the deployment, updating, and inventory of law school technology equipment. Assists with support and installation of classroom equipment and instructional technology, including Blackboard, Panopto and exam software, and research hardware and software for purchasing.
Required Minimum Qualifications: High school diploma or GED.
Skills and Knowledge: Familiarity with Apple and Windows operating systems and apps. Basic to advanced knowledge of system deployment and imaging. Proficiency in Microsoft Office products. Ability to organize, communicate and coordinate technology updates, policies with the IT team, UA OIT and end users.
Preferred Qualifications: Basic or advanced knowledge or experience with device deployment and management systems such as JAMF, PDQ, SCCM, Intune.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.
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Applications close: Central Daylight Time
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Please note, all Staff Employment positions close at 10:55pm CST.
Non-Exempt positions are posted a minimum of 3 days. Exempt positions are posted a minimum of 7 days.
Need help?
Please email the Human Resources Department at hrsvctr@ua.edu or contact us by phone at (205)-348-7732.
If you anticipate needing any type of accommodation to participate in any portion of the University's employment process, including completion of the online application process, please contact our office in advance of your participation or visit.
Equal Opportunity Statement
The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants to and employees of this institution are protected under Federal law from discrimination on several bases.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Supplemental Links
"EEO is the Law" Poster"
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
“EEO is the Law” Poster Supplement"
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
"Family and Medical Leave Act"
http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
"Employee Polygraph Protection Act"
http://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
The University’s Annual Security Report contains information on campus safety statistics as well as University Safety and Security Policies. It can be viewed online at The University of Alabama Annual Security Report, or by request to UAPD at ua.police@ua.edu.
