User Services Technician I - 527126
Job no: 527126
Work type: Regular Full-time (Benefits eligible)
Location: Tuscaloosa
Categories: Information Systems/Technology Support
Pay Grade/Pay Range: Minimum: $19.33 - Midpoint: $24.18 (Hourly N5)
Department/Organization: 200721 - Enterprise Technology
Normal Work Schedule: Monday - Friday 8:00am to 5:00pm
Job Summary: The User Services Technician I assists User Services team duties which include assisting customers with resolving account maintenance issues (reset password, etc.), connecting to campus wireless networks, accessing campus-based administrative systems, installing licensed software, and performing basic computer maintenance under close supervision. Provide courteous, responsive service via telephone, in person, and/or in writing using Jira ticketing system. Creates new tickets and monitors assigned agent queue for incoming service requests which includes gathering and recording required customer information and details of the issue to be resolved or escalated/reported/assigned to another IT area for resolution.
Additional Department Summary: Provides technical support and customer service for the OIT User Services group, which is the single point of contact for all faculty, staff, and students in need of telecommunications or IT related assistance.
Required Minimum Qualifications: High school diploma or GED.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.
Advertised: Central Daylight Time
Applications close: Central Daylight Time
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Search results
| Position |
Closes |
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User Services Technician I - 527126
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| The User Services Technician I assists User Services team duties which include assisting customers with resolving account maintenance issues (reset password, etc.), connecting to campus wireless networks, accessing campus-based administrative systems, installing licensed software, and performing basic computer maintenance under close supervision. Provide courteous, responsive service via telephone, in person, and/or in writing using Jira ticketing system. Creates new tickets and monitors assigned agent queue for incoming service requests which includes gathering and recording required customer information and details of the issue to be resolved or escalated/reported/assigned to another IT area for resolution. |
Current opportunities
| Position |
Closes |
|
User Services Technician I - 527126
|
|
| The User Services Technician I assists User Services team duties which include assisting customers with resolving account maintenance issues (reset password, etc.), connecting to campus wireless networks, accessing campus-based administrative systems, installing licensed software, and performing basic computer maintenance under close supervision. Provide courteous, responsive service via telephone, in person, and/or in writing using Jira ticketing system. Creates new tickets and monitors assigned agent queue for incoming service requests which includes gathering and recording required customer information and details of the issue to be resolved or escalated/reported/assigned to another IT area for resolution. |
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Please note, all Staff Employment positions close at 10:55pm CST.
Non-Exempt positions are posted a minimum of 3 days. Exempt positions are posted a minimum of 7 days.
Need help?
Please email the Human Resources Department at hrsvctr@ua.edu or contact us by phone at (205)-348-7732.
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Equal Opportunity Statement
The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants to and employees of this institution are protected under Federal law from discrimination on several bases.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Supplemental Links
"EEO is the Law" Poster"
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
“EEO is the Law” Poster Supplement"
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
"Family and Medical Leave Act"
http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
"Employee Polygraph Protection Act"
http://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
The University’s Annual Security Report contains information on campus safety statistics as well as University Safety and Security Policies. It can be viewed online at The University of Alabama Annual Security Report, or by request to UAPD at ua.police@ua.edu.
