Student Account Services Associate - 527184
Job no: 527184
Work type: Regular Full-time (Benefits eligible)
Location: Tuscaloosa
Categories: Other, Administrative / Professional
Pay Grade/Pay Range: Minimum: $19.33 - Midpoint: $24.18 (Hourly N5)
Department/Organization: 502201 - Student Account Services
Normal Work Schedule: Monday - Friday 8:00am to 5:00pm
Job Summary: The Student Account Services Associate provides financial counseling to students and parents. Serves as the primary liaison to campus and one of the primary contact points for the provision of consumer information. Represents Student Account Services at orientation and information events by speaking, answering specific questions one-on-one with prospective students and parents, and training orientation personnel.
Additional Department Summary: Provides exceptional customer service to students, parents, faculty, and staff of the University by performing a variety of tasks from processing payments to analyzing data reports and acting on their analysis. Represents Student Account Services at important events such as Orientation. Makes presentations across campus to promote initiatives of the department and to share information.
Required Minimum Qualifications: Bachelor's degree or higher.
Skills and Knowledge: Outstanding customer service, analytical thinking, interpersonal, and active listening skills. Exceptional detail orientation skills. Ability to interpret and respond appropriately to a variety of people in various situations. Ability to establish and maintain effective and productive working relationships. Ability to function effectively within a team or independently. Ability to work efficiently in a fast-paced environment. Ability to understand and analyze information and make correct decisions based on analysis. Ability to communicate clearly and concisely with tact and diplomacy in all verbal and written communication. Thorough knowledge of business writing, punctuation, and spelling. Broad working knowledge of functions and processes within other student service departments (Financial Aid, Registrar, etc.). Proficient in Microsoft Office suite.
Preferred Qualifications: Experience in finance and / or customer service in a large University setting.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.
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Student Account Services Associate - 527184
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| The Student Account Services Associate provides financial counseling to students and parents. Serves as the primary liaison to campus and one of the primary contact points for the provision of consumer information. Represents Student Account Services at orientation and information events by speaking, answering specific questions one-on-one with prospective students and parents, and training orientation personnel. |
Current opportunities
| Position |
Closes |
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Student Account Services Associate - 527184
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| The Student Account Services Associate provides financial counseling to students and parents. Serves as the primary liaison to campus and one of the primary contact points for the provision of consumer information. Represents Student Account Services at orientation and information events by speaking, answering specific questions one-on-one with prospective students and parents, and training orientation personnel. |
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Please note, all Staff Employment positions close at 10:55pm CST.
Non-Exempt positions are posted a minimum of 3 days. Exempt positions are posted a minimum of 7 days.
Need help?
Please email the Human Resources Department at hrsvctr@ua.edu or contact us by phone at (205)-348-7732.
If you anticipate needing any type of accommodation to participate in any portion of the University's employment process, including completion of the online application process, please contact our office in advance of your participation or visit.
Equal Opportunity Statement
The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants to and employees of this institution are protected under Federal law from discrimination on several bases.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Supplemental Links
"EEO is the Law" Poster"
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
“EEO is the Law” Poster Supplement"
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
"Family and Medical Leave Act"
http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
"Employee Polygraph Protection Act"
http://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
The University’s Annual Security Report contains information on campus safety statistics as well as University Safety and Security Policies. It can be viewed online at The University of Alabama Annual Security Report, or by request to UAPD at ua.police@ua.edu.
