Administrative Assistant I - 529258
Job no: 529258
Work type: Regular Full-time (Benefits eligible)
Location: Tuscaloosa
Categories: Administrative / Professional
Pay Grade/Pay Range: Minimum: $16.63 - Midpoint: $19.95 (Hourly N3)
Department/Organization: 840101 - Counseling Center
Normal Work Schedule: Monday - Friday 8:00am to 5:00pm
Note to Applicants: This is a department only search. You must be a current UA employee working in the Counseling Center to be considered. The duration for this appointment is 10 months.
Job Summary: The Administrative Assistant I provides administrative support for the operations of unit. Performs routine and well documented administrative tasks. Acts as office liaison/receptionist. Receives and routes phone calls, emails, and/or guests. Maintains files and enters data. Operates standard office equipment such as personal computers, copiers, fax machines, etc.
Additional Department Summary: Coordinates front office operations alongside other Administrative Assistants in the department. Manages phone lines, schedule appointments, check-in student clients, manage aspects of therapist schedules, and other customer service activities. Provides a professional, pleasant, and welcoming first point of contact for clients. Remains calm but firm and follow established procedures when clients are often in acute distress during their first contact. Observes appropriate professional boundaries and operate the administrative area in an orderly fashion. Completes required training and promoting a safe, hospitable, and respectful workplace.
Required Minimum Qualifications: High school diploma or GED or higher.
Skills and Knowledge: Solid computer skills (transcription, word processing, database, publishing, etc.). Excellent verbal and written communication skills. Ability to manage clients who are demanding or threatening until a counselor intervenes. Knowledge of office equipment. Working knowledge of center procedures and decision trees. Demonstrated commitment to supporting all students.
Preferred Qualifications: Experience in medical or mental health care agencies.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.
The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.
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