UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
For every child, a champion
The UNICEF Ecuador office contributes to the implementation of the country program with funds raised by the fundraising team. To obtain these funds, the team uses various fundraising channels to convert prospects into donors, who continue supporting the cause with recurring monthly donations for as long as possible.
Fundraising is done through acquisition channels such as Face to Face, Telemarketing, Digital, and DRTV. The CO plans to continue mobilizing financial resources to cover the requirements of the Ecuador CPD, as well as to generate funds for regular resources, regional thematic funds, and emergencies.
The F2F channel is the main source of new recurring donors for UNICEF Ecuador, so a F2F coordinator is needed to achieve the best fundraising results through this channel.
How can you make a difference?
Under the close supervision from the Acquisition Channels Associate and general guidance from the Individual Fundraiser Officer NO-B, this role supports the donor acquisition area. The main responsibilities include assisting with the planning, coordination, monitoring, evaluation, and implementation of corrective actions to enhance the performance management of Face-to-Face (F2F) campaigns.
The Face-to-Face Assistant will closely coordinate, supervise and monitor the F2F agencies and fundraisers ensuring excellent and significant outcomes in the F2F donor acquisition campaigns.
Responsibilities :
- Provide technical support to the preparation of the face-to-face fundraising plan and campaigns calendar, objectives, metrics and KPIs.
- Prepare and analyze the campaigns KPIs and the investment requirements.
- Provide technical support in the establishment of campaign KPIs and criteria (reporting, systems, performance evaluation, goals)
- Prepare preliminary documentation of the project, work plans, budgets and proposals for implementation agreements.
- Effective coordintation of the implementation of face-to-face campaigns, focusing on human resources aspects (such as recruitment, training, motivation) and quality of work. Most of these activities must be performed closer to the fundraisers and the providers (in field).
- Determine the schema and human resources needs taking into consideration the campaign goals.
- Provide technical support for the negotiation and agreements with suppliers.
- Establish the selection criteria of human resources for the outsourced individual fundraising campaigns.
- Establish training and motivation layouts for outsourced human resources and providers.
- Design and implement schemes for the continuous improvement of the quality of donors acquired through the F2F channel.
- Regular monitoring and evaluation activities undertaken according to the work plan to ensure maximum impact and continuous improvement of face-to-face fundraising efforts. Results and reports are prepared and shared on a timely basis.
- Monitor and prepare reports for the supervisor of the agreed performance indicators to drive more efficient management and accountability for results.
- Research, synthesize and compile qualitative and quantitative data and information to facilitate preparation of reports, objectives, activities, etc.
- Administrative tasks and responsibilities are effectively carried out and delivered.
- Provide technical support to search and evaluate potential suppliers, prepare terms of reference for quotations. Follow up quotation process.
- Participate in CRC and other administrative mechanisms in those cases related to administrative issues.
- Monitors budgets and financial expenditures of section, ensuring compliance with UNICEF rules and regulations, keeping supervisor informed and advised on actions for decision/follow up.
- Other
- Undertake other key responsibilities to support the performance and impact of the F2F channel as required.
To qualify as an advocate for every child you will have…
Minimum requirements:
- Education: Completion of Secondary School. Technical and/or University level courses in marketing, sales, publicity, communication, business administration, international relations or related areas will be an asset.
- Work Experience: At least 5 years of relevant work experience in contact/call centers, face to face activities, direct sales, networking business, commercial impulse, strengthening of payment methods, direct marketing agencies and/or individual fundraising areas.
- Skills: Must have experience in analyzing results or data, as well as in reading and tracking indicators.
- Language Requirements: Excellent communication (fluency) and writing skills in Spanish is required.
- Working knowledge of English is required.
Desirables:
- Developing country work experience and/or familiarity with emergency.
For every Child, you demonstrate...
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
The UNICEF competencies required for this post are…
(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others
(8) Nurtures, leads and manages people
Familiarize yourself with our competency framework and its different levels.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.
According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.
Remarks:
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable candidates from all groups are encouraged to apply.
Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
Additional information about working for UNICEF can be found here.
