UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
For every child, a Champion
The PFP Individual Giving section based in Geneva is a lead participant in the Supporter Engagement Strategy (SES), which aims to increase the global acquisition and engagement of UNICEF’s diverse supporter base, including donors, advocates, and volunteers. A key part of the strategy is to replace incumbent CRM systems currently in place in 21 country offices with Salesforce-based technology, including current implementation projects in Mexico, Brazil, Argentina, Ecuador, and Peru.
The Fundraising Specialist (SES Business Process and Systems) will ensure that the Salesforce platform is optimized for individual giving (IG) fundraising performance and aligned with UNICEF standards.
How can you make a difference?
- Understand the technological solution (Sales Cloud, Marketing Cloud, data points, segmentation, and sync between both systems) in terms of standard Salesforce, non-profit success pack, core packages, configuration, customization, and integrations with a view to recommending product enhancements and future improvements.
- Guide country offices to ensure they are at the correct stage of readiness for implementation by helping with resource planning, technology solutions or recommendations, and project timeline and process awareness.
- Collaborate with ICTD, IG, country offices, and SES implementation partners in an Agile framework (e.g., sprint planning, backlog grooming).
- Document current ("as-is") and future ("to-be") business processes using process maps and user stories.
- Support solution design by translating business requirements into global and localized functionalities.
- Provide oversight and support during implementation, go-live, and post-go-live phases, including onsite visits as needed.
- Contribute to the development and review of Deployment Suite assets and country guidance.
Business Uplift (BAU) Support
- Ensure continuous improvement of the Salesforce platform post-implementation, identifying opportunities for business uplift and streamlining processes with a broader view of standardization and compliance.
- Prioritize and escalate bug fixes and enhancement requests.
- Maintain data hygiene, standardization, and adherence to coding structures and campaign hierarchies.
- Support the development and testing of supporter journeys in collaboration with country offices.
- Promote the use of standards, frameworks, and best practices across all markets.
- Monitor system usage and performance, advising markets on ongoing data analytics workstreams (such as rich data metrics and dashboards) and ensuring alignment with fund-raising objectives.
During the recruitment process, we asses candidates following the UNICEF competency framework. Familiarize yourself with our competency framework and its different levels
our competency framework and its different levels.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.
According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children.
Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
Additional information about working for UNICEF can be found here.
