UNICEF, guided by the Convention on the Rights of the Child, works together with partners in 190 countries and territories to promote and advocate for the protection of the rights of every child.
At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
For every child, hope
Visit our UNICEF Malaysia website to learn more about what we do at UNICEF locally.
How can you make a difference?
Contracts and Vendors Management
- Work with Pledge Retention Officer to plan annual Direct Mail (DM) mailing campaign, budget and vendor contracts required to support cash appeal mailing and donor communication plan.
- Support the procurement process by inputting into preparation of draft Terms of Reference (TOR), technical evaluation matrix, proposal template, assist tender bidding process as required with the support from the supervisor and the Supply and Procurement unit and Fundraising Assistant.
- Monitor contracts’ budget, expenditure and contract deliverables.
Campaign Management
- Work closely with Marketing Services Officer and Pledge Retention Officer for Direct Mail and eDM annual content plan.
- Work with Pledge Retention Officer to review and update Marketing Communication Calendar for campaign deadlines and content delivery.
- Support the Pledge Retention Officer with:
- Developing campaign briefs for Marketing Services Officer and brief agency on creative direction.
- Designing Campaign Donor Journeys: Structure, Sequence, and Activation.
- Briefing and monitoring production vendors on working timeline and ensuring mailing deadlines are met.
- Developing mailing test to increase campaign response rate, increase average cash gift and frequency of donation.
- Managing costing and ensuring cost effective production of donor communication materials.
- Providing in-depth analysis of campaign tests and strive to optimize ROI
Mid-Level Donors Cultivation Programme and Support Donor retention programme
- Work closely with Pledge Retention Officer and Marketing Services Officer to develop mid-level donors’ cultivation programme
- Support activities and events to build donor engagement
- Execute retention test and monitor progress
- Support retention/fulfillment agency to monitor retention mailing and stock level
- Review retention materials on a periodic basis and refresh/update content when necessary
Database marketing
- Effective use and monitoring of donor database to allow profitable selection, data filters and donor segmentation.
- Support in Developing the annual plan for segmentation test to increase donor lifetime value
Reporting
- Prepare and submit campaign budget/forecast, trend analysis and periodic reports for all DM & eDM campaigns for review
- Generate monthly reports and analysis of campaign results
Perform other reasonable related duties as assigned by the Pledge Retention Officer such as emergency fundraising.
If you would like to know more about this position, please review the complete Job Description here: 
Classified JD_Fundraising Officer NOA (Donor Cultivation).pdf
To qualify as an advocate for every child you will have…
Minimum requirements:
Education:
- A first level University degree in the following areas: Communications, Journalism, or equivalent professional work experience in the Marketing communication area.
Work Experience:
- At least 1 year of professional working experience
Language Requirements
- Good working knowledge in English and the local language
- Knowledge of an additional UN language is an added asset
Desirables:
- Preferably 5 years practical professional work experience in communication, print and broadcast media, or interactive digital media.
- Advanced University degree in one or more of the disciplines relevant is an asset
- Developing country work experience and/or familiarity with emergency.
If you are a committed, creative professional and are passionate about children’s rights and making a lasting difference on children’s lives, one of the global leading entities on children’s rights would like to hear from you.
For every Child, you demonstrate...
UNICEF's values of Care, Respect, Integrity, Trust, Accountability, Sustainability (CRITAS), and core competencies in Communication, Working with People and Drive for Results.
UNICEF is also proud of a diverse workforce who are profoundly committed to supporting the full realization of children’s rights, and in uplifting a rights-based approach in all that we do.
The UNICEF competencies required for this post are…
(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others
Click here to learn more about UNICEF’s values and competencies.
UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children.
All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.
Remarks:
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable person with disabilities is encouraged to apply.
Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
Additional information about working for UNICEF can be found here.
