UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
For every child, future
The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.
How can you make a difference?
Purpose of the job:
Information and Communications Technology (ICT) Assistant provides office-based first-level technical support to all current UNICEF end-user hardware and their operating systems, ensuring that effective and efficient solutions are provided to all incidents and queries on ICT operations and services including video conference calls and meetings support. The incumbent is expected to support external events outside the office. This role extends operational support for preparing laptops and other ICT devices which include installation, configuration and troubleshooting of ICT system components.
Summary of key functions/accountabilities:
General ICT / Office Support:
ICT Assistant at this level perform a full range of procedural activities in support of ICT to ensure effective and efficient solutions to all incidents and queries on ICT operations, services and maintenance.
Activities include:
- Providing first-level support that includes receiving, processing and logging service requests via Service Gateway, email communication and walk-in clients
- Ensuring new installations, moves, relocations of hardware as per requests submitted in Service Gateway.
- Providing support in conferencing with ICT and audiovisual equipment as and when requested.
- Ensuring end-user onboarding of new users, supporting users’ data transfer and asset decommissioning after the hardware lifecycle through the PSB recommendation.
- Maintaining ICT section’s internal inventory of ICT assets and accessories, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.
- Assist in periodic preventive and corrective maintenance of ICT and Telecom equipment and systems.
- Assisting in the testing and validation of emergency telecommunication equipment for end users.
If you would like to know more about this position, please review the complete Job Description here: ICT Assistant G4 Classified JD.pdf
To qualify as an advocate for every child you will have…
Minimum requirements:
Education:
- Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering
Work Experience:
- A minimum of four years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
- Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.
- Practical experience in providing technical and business Customer Support and Services is required.
- Practical experience and working knowledge of various computer platforms and applications is required.
- Awareness of basic IT security practices (safe passwords, antivirus, phishing).
- Basic knowledge of computer hardware and software (installing applications, replacing parts, troubleshooting errors).
- Ability to provide first-line support to staff (password resets, printer issues, email setup, internet connectivity)
Language Requirements:
- Fluency in English is required. Knowledge of another UN language or local language of the duty station is considered as an asset.
Desirables:
- ITIL Foundation Certificate or equivalent customer support certification is an asset.
- Exposure to ticketing systems or logging user issues.
- Experience with remote support tools (TeamViewer, etc.).
- Knowledge of common collaboration tools (MS Teams, Zoom, Outlook).
- Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.
For every Child, you demonstrate...
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
The UNICEF competencies required for this post are…
(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others
Familiarize yourself with our competency framework and its different levels.
- These positions are open to Bangladeshi nationals only.
- Internal candidates on abolished posts, performing at the level of the post or a level higher in the relevant functional area, or an internal candidate in the corresponding Talent Group, will be given first consideration.
- Per the UNICEF Staff Selection Procedure, alternate recommended candidate(s) from this selection process may be placed in the Talent Group which may be used to fill similar positions in the future. Therefore, all eligible candidates are encouraged to apply.
- As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
- UNICEF only considers higher educational qualifications obtained from an institution accredited / recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/.
- As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
- UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable female candidates and persons with disabilities are encouraged to apply.
- Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
- UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
- Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.
- Visa residence requirements: i.e., UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category.
- All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
- Verbal Feedback shall be provided to unsuccessful internal candidates upon the completion of the recruitment process.
Additional information about working for UNICEF can be found here.
