UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
For every child, the right to a Future
The Office of Internal Audit and Investigations (OIAI) is an independent office reporting to UNICEF’s Executive Director and the Executive Board. The Investigations Section investigates reports of misconduct involving UNICEF staff and other personnel, including fraud, corruption, sexual harassment, sexual exploitation and abuse, workplace harassment, and other failures to observe regulations, rules, administrative issuances and standards of conduct. OIAI also investigates alleged wrongdoing including fraud and other financial irregularities, as well as sexual exploitation and abuse, committed by third parties including institutional contractors and implementing partners.
Within the Investigations Section, the Strategy, Intake and Analysis Unit (SIA) is responsible for overall management of the hotline for reporting allegations and for conducting initial assessments of reports of misconduct and wrongdoing. As part of an initial assessment, SIA analyzes the information received and may collect additional information and evidence to determine whether to initiate a full investigation, close the matter, or refer it to another office or entity. SIA is also responsible for certain policy and strategic initiatives; quality assurance of investigation and other reports; and internal and external reporting of certain investigations-related data.
- Review and manage the intake of incoming reports of misconduct received by OIAI through its email hotline or other reporting channels to determine whether they potentially fall within OIAI’s mandate, including by:
- Escalate sensitive matters promptly to the attention of management;
- Provide guidance to UNICEF personnel regarding OIAI’s assessment and investigation processes and availability of alternative dispute resolution mechanisms, as appropriate;
- Communicate in a timely and professional manner with complainants/reporters and other parties, including relevant UNICEF offices and external entities, regarding reports;
- Extract relevant information from UNICEF database and systems and external sources, and file and store information in a structured manner;
- Maintain and support the improvement of intake and reporting-related processes and tools, including by:
- Manage the initiation of new matters in the CMS and creation of investigation case files in Sharepoint;
- Identify opportunities to enhance the functionality of the hotline, case management and file repository systems and related processes;
- Provide technical guidance and support for reporting-related activities, including the compilation of statistical data on investigations activities on a periodic and ad hoc basis;
- Upon request, conduct initial assessments of reports of misconduct and wrongdoing and prepare related written outputs, including referrals and notes for the record; and
- Perform other duties as required
If you would like to know more about this position, please review the complete Job Description here: 
Hotline_P3_NYHQ or remote_VA (29 Aug 2025).docx
To qualify as an advocate for every child you will have…
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- Education: Master or equivalent (Advanced University Degree) in Law, International Public Policy, Criminology and any other related fields.
A Bachelor or equivalent (First Level University Degree)in a relevant area combined with 2 additional years of relevant work experience may be accepted in lieu of an advanced university degree.
- Work Experience: At least 5 years of relevant work experience in Audit and Investigation, Investigation Hotline Management, Hotline Process Improvement, Misconduct/Wrongdoing report management, UN experience. and any other related fields.
- Skills: Case management, Investigative analysis, Ethical awareness, Strategic thinking, Data reporting.
- Language Requirements : Fluency in English language is required.
- Desirables
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- Language: Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language
- Data management, UNICEF experience, Statistical reporting, Project management, System improvement
- Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.
For every Child, you demonstrate...
UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
UNICEF competencies required for this post are…
(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others
Familiarize yourself with our competency framework and its different levels.
This position has been assessed as an elevated risk role for Child Safeguarding purposes as it is either a role with direct contact with children, a role that works directly with identifiable children's data, a safeguarding response role, or an assessed risk role. Additional vetting and assessment for elevated risk roles in child safeguarding (potentially including additional criminal background checks) apply.
UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.
UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.
Remarks:
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable male candidates from low-income countries are encouraged to apply.
This position has the option for a fully remote work modality. This will be determined based on the candidate's location and availability to relocate. In the event a remote work modality is selected, no installation to the duty station will be applicable and relevant entitlements will be adjusted based on the lower of the two costs between the remote work location and the duty station.
Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants' bank account information.
UNICEF staff members holding fixed-term, continuing, or permanent appointments who are considered to be on abolished post status may apply for this temporary position and, if selected with a start date before 31 December 2025, may take it up as a temporary assignment, in line with UNICEF guidance on separation due to the abolition of posts or staff reduction. They will retain their fixed-term entitlements but will not hold a lien to their abolished post. For other scenarios where a Temporary Assignment may be possible, please refer to Additional guidance on IP to IP temporary assignments after completion of the full TOD.pdf (accessible to UNICEF personnel only).
The conditions of a temporary assignment, including relocation entitlements, will depend on the status of the staff member's original appointment and may be limited in accordance with applicable UNICEF policies, procedures, and practices in force.
Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.
Humanitarian action is a cross-cutting priority within UNICEF's Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
Only shortlisted candidates will be contacted. Appointments are subject to medical clearance and the issuance of a visa, where applicable.
Additional information about working for UNICEF can be found here.
