Current vacancies

Temporary appointment: ICT Officer (ServiceNow Developer), NO-B, (Post #128332), Business Innovation and Support Section (BIS), Global Shared Services Centre, Budapest, Hungary (for Hungarian nationals only)

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defendtheir rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a calling.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. For more information about GSSC please visit our webpage at Global Shared Services Centre (GSSC)  and check this YouTube.

How can you make a difference?

Join UNICEF Global Shared Service Center (GSSC)`s Business Innovation and Support section and play a vital role in ServiceNow development related activities, as well as contribute to various exciting GSSC projects. The ICT Officer will report to the ICT Specialist based in Budapest, Hungary. The main responsibility will be to provide crucial support to ITSM and HRSD modules, ensuring the effective execution of these key components. 

This is a temporary appointment for an initial period of 364 days. It is a great opportunity for career development in a fast-paced, multicultural context and for taking the first step towards an international career as part of the UN family.

Key functions, accountabilities, and related tasks:

• Create new and maintain existing services in modules installed in UNICEF instance.
• Develop and maintain reports, dashboards/workspaces.
• Advise UNICEF on ServiceNow functionality that can improve efficiency, reduce operational costs, optimization business processes, best practices etc. Train and advise internal developers on functionality, enhancements, tips and tricks, scripting/code practices.
• Support and troubleshoot the issues in interfaces, applications, and reports in ServiceNow system. 
• Prepare technical specifications for solutions. 
• Document all completed solutions per standards established. 
• Participate in the road map activities in the assessment of emerging technologies and contribute ideas and develop solutions to improve utilization of SAP and other systems currently being used such as ServiceNow, Power Apps, AAD, etc.

For further information please consult the detailed Job description

To qualify as an advocate for every child you will have…

• First level university degree (Bachelor’s degree) in business administration, computer science, information systems management or related field is required. Master’s degree in a relevant field is considered an asset.
• Minimum of two (2) years hands-on experience in programming including maintenance of ServiceNow platform is required.
• In-depth understanding of the ServiceNow platform, including its architecture, modules, and capabilities is required.
• Strong scripting skills, particularly in JavaScript and GlideScript is required.
• Experience in integrating ServiceNow with other third-party systems and applications is required. Knowledge of REST and SOAP web services is required.
• Ability to optimize and fine-tune ServiceNow applications for better performance and efficiency is desirable.
• Experience in understanding the identified gaps and provide solution(s), translate it to technical efforts and estimate the work for the same is desirable.
• Experience in writing technical specifications is desirable.
• Experience in conducting code reviews and ensuring quality of development is desirable.
• Experience in testing procedures and protocol is desirable.
• Ability to work independently and with minimal supervision in a collaborative team environment, excellent management and interpersonal skills, and a positive attitude.
• Fluency in English (written and spoken) is required.
• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

• Internal applicants (holders of fixed-term, continuing contracts) from the GSSC are required to complete their Learning Paths corresponding to their current level before applying for another position. Additionally, they must attach a snapshot of the completed path to their applications. Applications that do not meet this requirement will not be considered. For further details on learning paths, please visit the L&D Portal Learning and Development (sharepoint.com).    

As an advocate for every child, you will receive

• UNICEF offers an attractive remuneration package including a tax-free annual net base salary starting HUF 1,215,978 per month. Please check SalCalcLocal (undp.org) for simulation.
• Holidays and leave, including 18 days of annual leave per year
• Parental leave
• Dependency allowance
• United Nations sponsored medical insurance plan
• Pension plan
• Optional life insurance plan
• Access to professional development and learning programs, online learning and learning path
• Access to staff well-being support
• Access to career development support

Please visit Compensation and Benefit site on UNICEF Career page

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others

To view our competency framework, please visit here.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Remarks:

National Officer (NO) staff are nationals of the country in which they perform functions of a technical and professional nature. Eligible applicants are nationals of Hungary.

National Officer staff are locally recruited staff and therefore, are responsible for any travel and accommodation arrangements.  UNICEF does not facilitate MFA accreditation for locally recruited staff.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.