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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.

For every child, hope

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programmes, advocacy and operations. In doing so, UNICEF establishes, promotes and nurtures partnerships with broad spectrum of national and international partners, most notably Government and its institutions.

UNICEF Zagreb

UNICEF programmes in Croatia are equity-focused, and financed through voluntary contributions from governments, foundations, sponsorship from the corporate sector, as well as private charitable donations from individuals and small-to-medium sized firms. For more information on UNICEF Croatia programmes and impact, please visit our website at http://www.unicef.hr/.

How can you make a difference?

UNICEF Office for Croatia is looking for a Fundraising Assistant – Donor Care and Administration (m/f) to support the Fundraising Department in administrative tasks and donor care area, resulting in an increased support to UNICEF’s programmatic work and our mission to create a better world for children in Croatia and across the world.

Are you a proactive and detail-oriented professional who thrives in a dynamic environment? Do you enjoy balancing administrative tasks with meaningful interactions and collaboration? If you have strong communication and analytical skills and are passionate about contributing to a cause that truly matters, we’d love to hear from you!

At UNICEF Croatia, we’re looking for a dedicated individual to join our team. This role offers the opportunity to work in a vibrant, mission-driven setting where your work supports real change for children and families in our country and across the world.

Work assignment

In your role as Fundraising Assistant, under the supervision of the Fundraising Officer, you will take part in the following fundraising activities:

• Contact private individuals primarily by telephone in order to request donations, thank for support, present UNICEF mission and work, propose giving mechanisms and programmes, obtain missing donor information, etc.
• Execute the existing pledge donor stewardship processes and activities (e.g. welcoming donors; responding to daily inquiries through various channels: telephone, e-mail or post; support organization of Office events, etc.).
• Enter donor data and donor-related information on a daily basis, and in an accurate and timely manner, into the Office's specialized fundraising/CRM software.
• Process donations and perform daily reconciliation. General data maintenance and verification.
• Provide assistance with mailings, lists, campaign tracking, reporting etc.
• Provide required administrative and all other support to fundraising activities.

To qualify as an advocate for every child you will have…

• High school diploma, with a minimum of 2 years of work experience in relevant fields (fundraising, customer care, telemarketing, data entry, sales) is required.
• Solid knowledge of MS Office package (Word, Excel, Power Point, Outlook), as a requirement.
• General understanding and knowledge of database systems, as a requirement.
• Exceptional communication and interpersonal skills, as a requirement.
• Fluency in both Croatian and English, as a requirement.
• Systematic approach to work, accuracy, and attention to details, as a requirement.
• Understanding of basic customer/donor relations and fundraising principles.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, Sustainability (CRITAS) and core competencies:

• Builds and maintains partnerships
• Demonstrates self-awareness and ethical awareness
• Innovates and embraces change
• Drive to achieve results for impact
• Manages ambiguity and complexity
• Thinks and acts strategically
• Works collaboratively with others.

 To view our competency framework, please visit here. 

In addition to these required qualifications, skills and competencies, you will preferably have:

• Bachelors’ degree in Humanities, Business, Data Sciences or similar is an asset.
• Experience in working in CRM tool (knowledge of Salesforce).
• Experience in fundraising and an understanding of basic fundraising principles.
• Familiarity with UNICEF’s programs and activities in Croatia.

The position is planned as a full-time job, on a fixed-term basis and is office-based with the possibility of flexible working arrangements, subject to supervisor's approval and operational requirements. This contract will be offered for an initial period of 15 months (through 31 December 2026), with the possibility of extension based on successful performance and funds availability.

If you are interested and possess the required qualifications, we invite you to submit your application via the application link by the indicated deadline. Kindly note that electronic application through the web portal is mandatory. Only complete applications will be considered. Only shortlisted candidates will be contacted and advanced to the next stage of the selection process.

Remarks:  

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.

According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein.  For this specific service, UNICEF will offer UNOPS Local Individual Contractor Agreement that includes benefits and entitlements such as leave entitlements and medical insurance, excluding pension fund contributions. The conditions of service will be governed by the contract and the General Terms and Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment.