Current vacancies

Contract Duration: 4 months

Working arrangement: Home-based + travel

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

                                                         TERMS OF REFERENCE

The objective of this consultancy is to conduct a comprehensive technical assessment of the existing Single Window MIS and determine its readiness and alignment with the redesigned Single Window business processes for social protection service delivery. Specifically, the consultancy aims to:

1. Conduct a comprehensive review of the current MIS in relation to the redesigned Single Window, analyzing system architecture, functionalities, workflows, and business processes to identify required changes, gaps, overlaps, and misalignments. Provide actionable recommendations and a phased roadmap for aligning the MIS with the redesigned Single Window, ensuring improved coordination, service delivery, and accountability.
2. Draft System Requirements Document (SRD) to guide the enhancement/reconfiguration of the Single Window MIS.
3. Draft Terms of Reference for the Single Window MIS enhancement/reconfiguration assignment.

The assignment will combine desk reviews, technical assessments, stakeholder engagement, and validation exercises to ensure that the MIS effectively supports improved coordination, service delivery, and accountability in provision of social protection services.

If you would like to know more about this consultancy, please review the complete Terms of Reference here: External ToR TMC0002083.pdf

Minimum requirements:

• Education: Advanced degree (Master`s) in one of the following fields: Information Systems, Computer Science, Data Management, Social Sciences or related field (required)
• Additional certification in MIS development is required

• Work Experience:
  • At least 3–5 completed MIS assessment or system‑alignment assignments of comparable scale and complexity.
  • Proven experience in designing, assessing, or implementing Management Information Systems for social protection or similar multi-sector programs is required.
  • Prior experience in developing or reviewing Single Window or integrated service delivery platforms is highly desirable.
  • Demonstrable experience in management information system architecture, data interoperability, and API integration required.
  • Familiarity with data protection and privacy standards, including compliance with national and international regulations.
  • Demonstrated understanding of social protection systems, including targeting, registration, case management, and grievance redress mechanisms desired.
  • Experience working in Sub-Saharan Africa, preferably in Zambia or similar contexts
  • Experience in stakeholder engagement and consultation processes

• Language Requirements: Excellent written and oral communication skills in English

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System):

• An up-to-date TMS profile and curriculum vitae (CV)
• Cover letter
• A separate financial proposal  Financial proposal template TMC0002083.docx

Remarks:  

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found here.