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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to Digital opportunities

The Programme Manager (ICT Services) reports to the Center Chief as the acting DLC (Digital Leadership Cell) Lead. The Operational Analysis and Technology Centre (OATC) provides ICT services for Supply Division (SD) to support UNICEF global supply chain operations. The services portfolio of OATC includes systems analysis, business process analysis, material master data administration, specialized SAP customization, and infrastructure & customer support (helpdesk) services. ICT services are delivered via four units. They are Infrastructure & Operations, Business Process, Web Development and Systems Development.

How can you make a difference?

Under the direct supervision of the DLC Lead, the Programme Manager (ICT Services) will be responsible for leading a team managing all aspects of product delivery of a digital product throughout its lifecycle, from conception to execution, ensuring continuous fit for purpose, organizational priorities and technical feasibility. In doing so, the Programme Manager (ICT Services) will be responsible for partnering with the relevant stakeholders, to understand the core business needs resulting in increased effectiveness, efficiency or differentiation for UNICEF products and services.

Key functions, accountabilities and related duties/tasks:

1. Leading the Product Team comprised of Business Analyst, Technical Lead and the Development team

• Acts as a coordinator for the team and provides guidance to the team on relevant matters.
• Embeds a spirit of learning and continuous development within the team to ensure continued professionalization of services provided and fine-tuning of professional craftsmanship.
• Sets team objectives, performance measurements, standards and results expected to ensure timely and client focused services.
• Monitors implementation and oversee progress.
• Works closely with the SME coordinator/Product Owner, OATC team and DID counterparts to oversee the development of estimates and operational requirements to enable accurate planning with realistic timelines.
• Establishes team priorities, and supervises the implementation of work plans.
• Promote teamwork and collaboration by providing the team with clear direction, objectives and guidance to enable them to perform their duties responsibly, effectively and efficiently.
• Fosters a positive work environment, respectful of both men and women, and ensure that the highest standards of conduct are observed.

2. Define and own the product vision and product roadmap

• Partner with key stakeholders to understand their needs, challenges and objectives. Make recommendations and influence the direction of the product developments, to best fulfill the business objectives.
• Creates and maintains product roadmap in alignment with relevant stakeholders.
• Collaborates with the DLC Lead and the other programme managers, to identify opportunities for better alignment between different products, so end to end business processes can be enabled.
• Works closely with SME coordinator/Product Owner, OATC team and DID counterparts to oversee the development of estimates and operational requirements to enable accurate planning with realistic timelines.
• Holds responsibility for effective coordination of activities across all stages of the product management.
• Acts as a Project Manager for product development/delivery, bridges gaps and manages dependencies between different business units if/when needed.

3. Coordinate with stakeholders and the DLC Leadership

• Ensures that requirements and process design span across wider value delivery processes.
• Negotiates with business functions to drive the potential realization of tangible benefits from changes to business process in coordination with the SME coordinator/Product Owner.
• Together with the SME coordinator/Product Owner analyses needs and makes recommendations and demonstrates how to best utilize UNICEF business systems to accomplish business objectives.

If you would like to know more about this position, please review the complete Job Description here:  TOR - Programme Manager (ICT services)_P4.pdf

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: Advanced University degree in Public Administration, Business Administration or Management, International relations, Information Technology or related field is required. Certifications in business analysis, process mapping, project management and/or analytics tools is desirable.
• Work Experience: Minimum 8 years work experience at the national and international levels in either public and/or private sector in a managerial capacity out of which 5 years of work experience in business analysis, master data management and design of ERP (enterprise resource planning) solutions in the financial and supply chain areas are required.
• Experience in documenting business process requirements and developing functional specifications is essential.
• Experience with reporting and querying tools used in business analysis is a must. Familiarity with Microsoft or SAP technologies in this domain is desirable.
• Skills: Business Process Analysis, Supply Chain Systems, Master Data Management, Functional Requirements Documentation, Supply Chain Management.
• Language Requirements: Fluency in English is required.

Desirables:

• Language: Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
• Experience working in a multi-cultural environment and/ or developing country situation is desirable.
• Knowledge of UN financial rules and regulations is desirable.
• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

For every Child, you demonstrate...

UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, discrimination, fraud, corruption and other forms of serious misconduct.

UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference, safeguarding and background verification checks. These checks may include verification of academic credentials and employment history, screening against relevant United Nations misconduct databases, and requests for misconduct disclosures from current and former employers, professional associations, other relevant organizations and participating organizations under inter-agency safeguarding initiatives, including the Misconduct Disclosure Scheme (MDS), where applicable.

Appointment, selection and continued engagement are subject to the satisfactory completion of all required checks. Selected candidates may be required to provide additional information and consent to enable UNICEF to undertake these checks.Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments are conditional on the selected candidates' willingness to comply with current or future vaccination requirements, should UNICEF mandate it for personnel. Failure to comply with such requirements, where applicable and without a duly approved medical exemption from the relevant UN authority, will result in the cancellation of the selection or may lead to other administrative measures, including separation from service.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable male candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants' bank account information.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Humanitarian action is a cross-cutting priority within UNICEF's Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.