UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, HOPE!
Vacancy Announcement: Consultant
Consultancy Title: Knowledge at UNICEF rollout support Consultant
Section/Division/Duty Station: Division of Data, Analytics, Planning and Monitoring (DAPM/PET/OLKM), New York HQ
Duration: July 2025 to July 2028
Home/ Office Based: REMOTE
About UNICEF
If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you. For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments. UNICEF has over 12,000 staff in more than 145 countries.
BACKGROUND
Purpose of Activity/Assignment:
The “Knowledge at UNICEF (K@U)” platform (
https://knowledge.unicef.org) provides UNICEF offices with an external UNICEF branded web publishing platform which allows them to easily share UNICEF technical knowledge products and makes it easy for UNICEF partners to access them and engage around them. The platform has been developed to help position UNICEF as a global knowledge leader for children, and ensure that UNICEF as an organization manages, documents, shares knowledge effectively. The platform allows finalized technical content that is already stored on UNICEF’s internal Enterprise Content Management system in SharePoint to be shared publicly through the K@U site ensuring a single source of truth with consistency between internal and external versions of a document.
The platform has been live since January 2023, and pilots are already underway.
The assignment for this consultancy is to assist the KM specialist with the management and rollout of the platform with country and regional offices, and global thematic groups.
Scope of Work:
• Assist with the rollout of knowledge at UNICEF
o Maintain global rollout plans for Knowledge at UNICEF
o Support offices to develop and implement plans to set up and go live on the platform.
o Support offices to migrate content from existing archives to Knowledge@UNICEF
o Manage and maintain the master list of contents on the platform
o Track, monitor and report on the rollout progress and user adoption
o Plan, facilitate and deliver Training of Trainers and end-user training sessions
o Support site managers in preparing rollout progress updates and presentations
• Assist with management and user support
o Providing first line user support and solutions for UNICEF offices using the platform.
o Provide technical assistance to UNICEF’s business owners and ICTD to address requests for enhancements and bug fixes
o Support teams on troubleshooting and testing bug fixes and enhancements
o Develop and update FAQs and standard responses to common queries.
• Assist in the development of training and communication materials
o Support in developing user support materials and training guides
o Capture success stories and use cases
o Assist in strengthening communication efforts to inform users about upcoming changes
o Send monthly updates to user groups on status of the platform
Terms of Reference / Specific Deliverables
Work Assignment Overview
Deliverables/ Outputs
- Assist with the rollout of knowledge at UNICEF
o Global rollout plans for Knowledge at UNICEF maintained.
o Content uploaded at knowledge at UNICEF
o Tracking and monitoring reports on the rollout progress and user adoption - updated at least bi-weekly
o Deliver system presentations and user trainings. At least 20 presentations given.
o Develop rollout progress updates and presentations - monthly.
Continuing activity from June to January 2028
Time allocated 50%
Estimated end date: January 16, 2028
- Assist with management and user support
o Provide first line user support and solutions.
o Reports of bugs and fixes
o Developing as FAQs standard responses to queries.
o Monthly bug report/solution report submitted
Continuing activity from June to January 2028
Time allocated 30%
Estimated end date: January 16, 2028
- Assist in the development of training and communication materials
o Develop 1 newsletter every month
o Case studies and use cases – at least 4 developed.
o Yammer updates – at least 2 per month.
o Monthly updates to user groups (minimum 36 updates / 1 per month
Continuing activity from June to January 2028
Time allocated 20%
Estimated end date: January 16, 2028
Qualifications
(1) Education
University degree in IT, communications, knowledge management or a relevant field.
Expertise in website design and management, content and archive management, creative writing and communication.
The individual should be highly proficient in a range of PC/web applications, including but not limited to: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS SharePoint and Drupal. Experience in digital marketing will be an advantage
(2) Knowledge/Expertise/Skills required:
• Minimum 3 years experience required
• Familiarity with dedicated IT systems utilized by users with a range of experience and aptitudes for IT systems, and related user support systems.
• Familiarity with SharePoint and Drupal
• Experience conducting in-person and virtual trainings on digital solutions
• Experience in developing guidance and providing end-user support
• Strong Microsoft Office Skills (SharePoint, Skype, Excel, Word, PowerPoint, Visio)
• Familiarity with UNICEF programmatic work is considered an advantage.
• Fluency in English is required with good written communication skills. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.
Requirements:
Completed profile in UNICEF's e-Recruitment system and
- Upload copy of academic credentials
- Financial proposal that will include/ reflect :
o the costs per each deliverable and the total lump-sum for the whole assignment (in US$) to undertake the terms of reference.
o travel costs and daily subsistence allowance, if internationally recruited or travel is required as per TOR.
o Any other estimated costs: visa, health insurance, and living costs as applicable.
o Indicate your availability
- Any emergent / unforeseen duty travel and related expenses will be covered by UNICEF.
- At the time the contract is awarded, the selected candidate must have in place current health insurance coverage.
- Payment of professional fees will be based on submission of agreed satisfactory deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.
U.S. Visa information:
With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process
For every Child, you demonstrate…
UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results. View our competency framework at: Here
UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Remarks:
Individuals engaged under a consultancy will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants. Consultants are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.
The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.
