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For every child, HOPE!
Consultancy Title: Strategic Knowledge Management Consultant
Section/Division/Duty Station: Health Section - Programme Division, NYHQ
Duration: August 1, 2025 to June 30, 2026
Home/ Office Based: REMOTE (home-based)
About UNICEF
If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you. For over 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments. UNICEF has over 12,000 staff in more than 145 countries.
BACKGROUND
Purpose of Activity/ Assignment:
The Immunization Section is entering a period of strategic transition, marked by the shift to a new Organizational Management Plan (OMP) and the evolution from Gavi 5.0 to Gavi 6.0. These changes bring new priorities, structures, and ways of working that require thoughtful adaptation and alignment across teams. In such contexts, the ability to retain critical knowledge, preserve institutional memory and improve collaboration becomes essential to ensure continuity, coherence, and sustained impact. Knowledge management plays a vital role in capturing and disseminating learning from past and ongoing initiatives, particularly as the current Strategic Plan (SP) and OMP cycles conclude. Documenting lessons learned, good practices, and implementation insights will help inform future planning and strengthen adaptive learning across the organization. This is especially important for ensuring that institutional knowledge remains accessible and actionable during times of change. The transition to Gavi 6.0 also introduces updated processes and guidance that require clear communication and capacity-building across Country Offices and partners. Strategic KM support is essential to ensure that these changes are well understood, internalized, and implemented effectively. In addition, knowledge management can function as a bridge to support collaboration and improve organizational learning and effectiveness in times of change and uncertainty.
This consultancy will contribute to these efforts by advancing targeted KM initiatives that promote knowledge continuity, internal collaboration, and organizational learning.
Scope of Work:
Scope of Work:
The consultant will support the Immunization Section by advancing the next phase of the KM Strategy through targeted deliverables across several areas:
1. Knowledge Retention and Onboarding
• Design and implement a pilot process to capture tacit knowledge from retiring staff through structured interviews and synthesis materials.
• Develop templates and guidance to support internal team reflection practices.
• Update and maintain the Immunization Section Induction site to ensure accuracy and ease of use.
• Create a microsite for Pre-screened Experts Pool on Immunization Technical functions and support in maintaining it.
2. KM support for Gavi 6.0 change management
• Establish, populate, and update the Gavi 6.0 microsite, coordinating with stakeholders to identify, develop, and publish relevant content.
• Organize a webinar series (8-10 sessions) targeted at Country Offices to support awareness of updated Gavi 6.0 processes and guidance, including coordination, communication, and facilitation tasks.
3. Knowledge Sharing and Internal Communication
• Organize and facilitate 2–3 KM Clinics to strengthen team capacity on priority topics such as the use of AI tools, knowledge practices for documentation and best practices on event organization.
• Coordinate and deliver 1–2 Immunization-focused Brown Bag webinars to promote cross-team learning and knowledge visibility.
• Develop and disseminate 2–3 user surveys to evaluate the uptake and usability of technical products, complemented by 1–2 webinars to support dissemination and feedback loops.
• Design and deliver two training sessions on the responsible use of AI tools for knowledge-related tasks, tailored to team needs.
4. Technical Advisory Support to the new NIS Costing Tool (NIS.Cost Web) development team
• Provide guidance on design, layout, and user experience (UX) to enhance usability.
• Draft tooltip content, help text, and user-oriented support materials.
• Contribute to the development of a governance framework and user guidance package to support implementation and adoption.
These deliverables will contribute to more sustainable knowledge practices across the section, help mitigate the risks of knowledge and enhance team capacity during a period of organizational change.
Terms of Reference / Key Deliverables:
Work Assignment Overview Deliverables/Outputs Delivery deadline
Knowledge Retention and Onboarding
A pilot process designed and implemented to capture tacit knowledge from retiring staff, including interviews and synthesis materials.
30 September 2025
Optional templates and guidance developed for internal team reflection practices to support knowledge retention.
30 September 2025
Immunization Section Induction site updated and maintained, ensuring content accuracy and improved navigability.
31 October 2025
Microsite for Pre-screened Experts Pool on Immunization Technical functions created and support provided in maintaining it.
30 September 2025
Minimum 2 Surveys conducted for the assessing and influencing UNICEF internal immunization supply chain capacities and resources, and immunization system to reach Zero-dose children for results and greater impact Ongoing through contract period
(Final update by 15 December 2025)
Technical support to Gavi 6.0 Training and knowledge sharing
The Gavi 6.0 site updated, including liaising with key stakeholders to produce and identify relevant content
30 September 2025
A webinar series (8-10 sessions) organized to train and inform Country Offices of relevant policies, including liaising with stakeholders for content, developing slide decks, logistics and communication pre and post webinar
15 November 2025
Knowledge Sharing and Internal Communication
Minimum 2KM Clinics are conducted, with supporting materials to build capacity and address team needs.
15 December 2025
Minimum 2 Immunization-focused Brown Bag webinars organized and facilitated, fostering cross-team learning and visibility.
15 November 2025
Minimum 2 user surveys designed and disseminated to evaluate uptake and usability of technical products, followed by 1–2 webinars to support feedback loops.
15 December 2025
Two training sessions developed and delivered on the responsible and effective use of AI tools for knowledge-related tasks.
15 November 2025
Minimum 2 KM Clinics conducted with supporting materials to build capacity and address team needs.
15 December 2025
Technical Advisory Support to the NIS Costing Tool
the design, layout, and user experience (UX) of the NIS Costing Tool supported.
30 October 2025
Draft tooltip content, help text, and orientation materials for the NIS Costing Tool.
30 October 2025
a draft governance framework and user guidance package developed for the NIS Costing Tool.
30 October 2025
Qualifications
Education:
Advance university degree (Masters) in Public Policy, Knowledge Management, Public Health, International Development, Law, or related fields
Work experience:
Knowledge/Expertise/Skills required:
• At least 5 years of professional experience in knowledge management, learning, or strategic communications
• Proven ability to facilitate cross-functional collaboration and stakeholder engagement
• Experience developing KM systems, strategies, or processes within large institutions, preferably the UN system.
• Strong writing and synthesis skills
• Familiarity with digital platforms for KM, including SharePoint, MS Teams, and AI tools
• Experience supporting global health programmes
Requirements:
Completed profile in UNICEF's e-Recruitment system and
- Upload copy of academic credentials
- Financial proposal that will include/ reflect :
- the costs per each deliverable and the total lump-sum for the whole assignment (in US$) to undertake the terms of reference.
- travel costs and daily subsistence allowance, if internationally recruited or travel is required as per TOR.
- Any other estimated costs: visa, health insurance, and living costs as applicable.
- Indicate your availability
- Any emergent / unforeseen duty travel and related expenses will be covered by UNICEF.
- At the time the contract is awarded, the selected candidate must have in place current health insurance coverage.
- Payment of professional fees will be based on submission of agreed satisfactory deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.
U.S. Visa information:
With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process
For every Child, you demonstrate…
UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).
To view our competency framework, please visit here.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.
According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
Remarks:
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.
The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.
