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Batch recruitment: ICT Specialists (Salesforce Lead Developer), P-3, Fixed Term Positions, 120474, 120472, ICTD out-posted to Bangkok, Thailand
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Job no: 575469
Contract type: Fixed Term Appointment
Level: P-3
Location: Panama
Categories: Information Communication Technology
UNICEF works in over 190 countries and territories to save children’s lives, to defend their rights, and to help them fulfil their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built – we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career, while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
For every child, a future
How can you make a difference?
UNICEF’s Information and Communication Technology Division (ICTD)’s strategic goal is to transform and build partnerships with stakeholders to successfully implement UNICEF programmes globally through the use of innovative technology-enabled solutions. UNICEF is going through an exciting digital transformation that will influence the work across the organization. We are looking for dynamic, innovative professionals to drive the transformation and play a key role in shaping the way forward. The ICT Specialist (Salesforce Developer) is part of the Digital Tools and Platforms Customer Relationship Management team, in the Solutions Center and Support (SCS) Section in UNICEF’s ICTD Digital Core in Valencia, Spain. The Digital Tools and Platforms team provides solutions and services globally in Customer Relationship Management (CRM), Web Technologies and Applications Engineering. Our CRM capabilities are central to UNICEF’s partnerships and resource mobilization strategy across markets. The CRM team provides solutions to enable digital supporter engagement, to innovate and support fundraising and to revolutionise fund raising operations in our offices globally. This profile applies to 2 fixed-term ICT Specialist positions at the P-3 level.
Under the direct supervision of the ICT Manager (CRM Solutions), the ICT Specialist (Salesforce Lead Developer) will be responsible for the delivery of CRM projects as well as the support and enhancement of CRM capabilities.
The incumbent will perform hands-on design, development and implementation of products and features. In addition, the incumbent will be required to lead a team of consultants.
Following the “build, run, own” strategy, the incumbent will be responsible for ensuring applications are adhering to the highest degree of technical standards and will be part of the team that continually evolve the standards to support fast-changing requirements. The incumbent will be part of the global CRM community and user groups and will be a key member of CRM architecture forum.
The incumbent will provide expertise in Salesforce Non-Profit Success Pack (NPSP), advanced Apex programming, Lightning frameworks/components and Digital marketing techniques. The incumbent will also be providing experience in DevSecOps, Salesforce integration methods and the automation of end-to-end processes. In the production support context, the incumbent will contribute to support best practices, root cause analysis methods, rapid response goals and automated release management capabilities.
The incumbent should be a detail-oriented individual with the ability to rapidly learn and take advantage of new concepts and technologies. At the same time, the incumbent needs to successfully collaborate with multiple internal and external service providers and stakeholders.
The incumbent will gain a deep understanding of UNICEF’s technology stack and associated business processes and be strong advocate for best practice, process standardization and simplification of technologies.
This role will oversee the work of consultants.
Key responsibilities:
- Solution Delivery
- Technical Design and Architecture
- Technical Support Activities
- Technical Standards, Governance and Best Practices
- Building the future
- People Management and Leadership
- Any other ad hoc duties requested by supervisor.
To qualify as a/an [champion or advocate] for every child you will have…
- Minimum requirements
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- Education: Master or equivalent (Advanced University Degree) in Computer Science, Computing/Information Tech, Computer Engineering, Information Systems , Information Systems Management, Software Engineering and any other related fields.
- Work Experience: At Least 5 years of relevant work experience in Information Communication Technology, Information Technology , software developer, developer, Customer Relationship Management, Web Technologies, Applications Engineering, Architect.
- Skills: Salesforce, CRM, DevOps, API, REST, Salesforce Integration
- Language Requirements: English.
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- Desirables
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- Language: Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language
- Marketing Cloud, NPSP, AdTech, MarTech, Large Data Volume, Salesforce DX, Bitbucket, SVN, GitHub, Azure Git, project management, ANT, API, AmpScript, CI/CD, Solution Delivery, Technical Design, Metadata API, Security Frameworks, Version Control, Quality Assurance, DevSecOps, Eclipse, SOAP
- Developing country work experience and/or familiarity with emergencies.
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For every child, you demonstrate ․․․
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
The UNICEF competencies required for this post are ․․․
(1) Builds and maintains partnerships
(2) Demonstrates self awareness and ethical awareness
(3) Drives to achieve impactful results
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others
Familiarize yourself with our competency framework and its different levels
UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.
Remarks:
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEF's active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female applicants are encouraged to apply.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
Visa residence requirements: i.e. UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
Additional information about working for UNICEF can be found here.
SPECIAL NOTICE
Competence: As per article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
Diversity: UNICEF is committed to diversity, equity, and inclusion within its workforce. All candidates, irrespective of gender, race, sexual orientation, nationality, culture, appearance, socio-economic status, ability, age, religious, and ethnic backgrounds are encouraged to apply to become a part of the organization. More information on UNICEF’s commitment to diversity and inclusion can be found here.
Zero-tolerance policy on harassment: UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles.
No Fee: UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
Additional information for External Candidates can be found here.
Advertised: Eastern Daylight Time
Deadline: