DFI Retail Group (the ‘Group’) is a leading pan-Asian retailer. At 31st December 2021, the Group and its associates and joint ventures operated over 10,200 outlets and employed some 230,000 people. The Group had total annual sales in 2021 exceeding US$27 billion.

The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.

The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

The Group’s parent company, Dairy Farm International Holdings Limited, is incorporated in Bermuda and has a primary listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group's businesses are managed from Hong Kong by Dairy Farm Management Services Limited through its regional offices.

DFI Retail Group is a member of the Jardine Matheson Group.

Quality Assurance Manager

This position is responsible for implementing all scope of QA functions according Group Own Brand Quality Assurance policies and procedures; Regulatory compliance review for all Own Brand products to ensure all Own Brand products consistently deliver quality, safety and legality to meet specification, labeling requirement and customers’ expectations.  The role reports directly to the Head of QA, Own Brand- Health & Beauty.

The Job

• Effectively implement the Standard Operating Procedures that deliver the QA processes to meet Group Own Brand standards
• Approve new products and ensure that all products consistently deliver quality, safety and legality to meet specification, labelling requirement and customers’ expectations. Handle local product registration/notification process for private label products with regulatory authorities
• Manage customer complaints/feedbacks and proactively provide all QA information/action plan to relevant business parties
• Manage new products to be tested in accordance with agreed test parameters/protocol. Follow up routine test and distribute the test result to Product Development manager and Business units.
• Support in-country Product Development team to select and approve new factory. Follow up improvement action plan subject to 3^rd party factory audit result etc.
• Upskill and manage suppliers’ performance by regular factory visit and 3^rd party routine factory audit

The Person

• Bachelor's Degree in Chemistry, Pharmaceuticals, Quality Management or related subject
• Minimum of 8 years’ experience in health & beauty products quality management, experience in retail industry is preferred
• Proficient knowledge of health and beauty related (cosmetic toiletry/ pharmaceutical / health supplement / medical device) manufacturing or product development.
• Demonstrated ability to work independently, communicate effectively, work under pressure, and prioritize tasks effectively to meet deadlines
• Excellent organizational and prioritization skills with the ability to manage multiple projects with demonstrated flexibility and adaptability
• Demonstrated problem solving, decision making, and negotiating skills
• Proficiency with Microsoft office(all aspects)
• Power Point presentation skills
• Excellent oral and written communication skills in English
• Excellent interpersonal skills and be a team player
• Some travel required