End User Computing Spec I

Associate's degree; or a high school diploma or equivalent and two years of relevant experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

UF Information Technology (UFIT) is currently seeking an entry-level Desktop Support Specialist to join Academic Technology, a unit within UFIT. The UFIT Help Desk is a fully staffed call center that provides IT support to the entire campus.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

Some key responsibilities and characteristics of this position are:

• Assists end users with getting set up on supported equipment and software
• Assist with inventory
• Familiarizing end-users with how to use the equipment and software
• Assists end users with resolving software issues pertaining to supported software
• Installs and moves computers, printers, and other end-user technology devices, including installing designated
• system images and application software
• Troubleshoots and resolves entry-level problems and provides entry-level maintenance for computers, printers, and
• other end-user technology devices

About UF Information Technology 

Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.

About the University of Florida

One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.

Exceptional Benefits

UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.

$19.16 – 21.55 per hour; commensurate based on education and experience.

Associate's degree; or a high school diploma or equivalent and two years of relevant experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

The ideal candidate will possess the following education, experience, and skills:

• Knowledge of various current OS environments
• Experience providing direct customer support
• Troubleshooting basic hardware and software, operating systems and utilities, and Internet client/server software
• Knowledge of Microsoft Office Suite, Adobe Suite, G Suite, Dropbox, and other software used across campus

A Criminal Background Screening is required.

Applicants are required to submit the following with their application:

• Cover Letter
• Resume or CV
• Professional References (Minimum of 3)

The application must be submitted by 11:55 p.m. of the posting end date.