Provide customer service to current and potential McTrans customers. Answer phone calls, emails, and faxes. Process orders, add and edit customer information in the online store, generate and provide invoices to customers, and activate software registrations.

Contact customers with their subscriptions due, try to sell our subscription services, and follow up on their payments. Take technical support calls and redirect them to the appropriate McTrans personnel. Print, package, and mail renewal letters on a periodic basis

Provide assistance with McTrans marketing efforts, including performing outreach to customers and collecting their feedback about our products and services. Also, to provide support to the social media team of McTrans.

Process documents necessary to correct any errors that are discovered in the monthly reconciliation process. Ensure that corrections are completed accurately. Participate and monitor McTrans webinar activities as necessary. Participate in meetings as needed.

Process checks, log checks in the spreadsheet or any other databases, post checks for accounts payable and make notes of check numbers corresponding to orders.

Assist with the customer ticketing system, assign tickets to appropriate personnel, and respond to tickets as appropriate.

• Ability to interact cordially with customers and staff (primarily administrative staff as well as the director).
• Working knowledge of UF policies and procedures Working knowledge of UF purchasing procedures and guidelines.
• Experience in sales (products, services or software) Ability to function under stressful circumstances and determine priorities to meet required deadlines.
• Ability to utilize Generative AI to create responses (e.g. emails) to the customers.